The Opportunity:
Hotel San Jose is looking for a Night Auditor to join the team. A Night Auditor will deliver the same guest experience during overnight hours as the Front Desk agents deliver during daytime hours. In addition, the Night Auditor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports within Property Management Software and complete a night audit in compliance with property standards.
The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of property policies, procedures and expectations. Night Auditors must develop and maintain the company’s culture, values and reputation in the public eye, and with all team members, guests, vendors and partners.
Who We Are:
Hotel San José is a 40-room urban bungalow-style hotel tucked behind stucco walls and set amidst lush garden courtyards on South Congress. Now a gathering place and hub of community activity for locals and visitors alike, our legacy began long before now, in the 1930s, when the San José was a vibrant motor court on South Congress Avenue. But as Austin changed, the motel fell into disrepair. Thankfully, in 1994, the keen eye of Liz Lambert saw something more than low-rent lodging while spending time across the street at the Continental Club. After a long road, the way was found to our modern iteration of a hidden oasis right in the heart of South Congress.
We’re Proud to Offer Exceptional Benefits, which Include:
Medical, Dental, Vision, 401K with company match
Free room nights, Discounted and Friends & Family Room Rates
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
Key Responsibilities:
Complete all shift checklist and complete bucket check prior to performing the night audit
Generate flawless accounting reports within Property Management Software
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Ensure each guest is promptly recognized, greeted and assisted, during their stay
Review, correct, print and disseminate the nightly audit packs to identified recipients
Check in and out all hotel guests in a confident, professional and friendly manner
Following brand standards, make hotel reservations accurately and efficiently
Maintain knowledge of local restaurants, special events, city attractions, amenities and directions (which may have an impact on occupancy, rates, and availability)
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessary
Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed
Ensure that all equipment is maintained in good, safe working condition
Handle guest’s luggage and tag for storage, if necessary
Maintain a positive relationship with employees and guests
Promote and encourage guest name recognition at all times
Maintain knowledge of all guest services and amenities
Ensure all calls are answered in a courteous, professional and friendly manner
Adhere to all standards of operations, policies and procedures, manuals, memos and oral instruction
Maintain a high level of cleanliness and safety in the work area
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and OSHA requirements
Be familiar with all safety and emergency procedures
Attend all relevant meetings
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Qualifications:
High School diploma or general education degree (GED). College degree preferred
Six (6) months related experience in the hospitality or service industry with accounting experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
Ability to speak effectively before groups of employees or guests
Ability to create documents in Excel and Word
Ability to understand other computer programs (i.e. Property Management System)
Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.