Front Office Agent/Night Auditor | Full Benefits Offered

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Our guests get to relax in a spacious room or hotel suite in San Jose, California, just adjacent to Milpitas Santa Clara. Hyatt House San Jose / Silicon Valley provides comfortable, extended-stay options for easy living while away from home. They get to select the space that best fits the travel needs, from our studio suites with sofa beds to a king suite with separate living room and full kitchen. Our San Jose hotel has 180 total rooms, with 112 suites and 68 standard rooms.

The Front Office Agent / Night Auditor at Hyatt House San Jose / Silicon Valley is responsible for delivering an excellent guest experience during evening and overnight hours while ensuring the accuracy of daily hotel financial and operational reporting. This position combines front desk service with nightly accounting functions and plays a key role in maintaining smooth hotel operations, guest satisfaction, and audit compliance. The ideal candidate is service-oriented, detail-focused, dependable, and comfortable working independently.

Key Responsibilities

• Welcome guests in a friendly, professional, and efficient manner during check-in and check-out.
• Handle guest reservations, room assignments, billing inquiries, and service requests accurately.
• Answer phone calls and respond to guest questions regarding hotel services, amenities, and local area information.
• Resolve guest concerns with urgency, professionalism, and sound judgment.
• Perform nightly audit procedures, including balancing room revenue, reconciling guest accounts, and closing out the day’s financial transactions.
• Review and verify accuracy of charges, payments, adjustments, and folios.
• Prepare daily reports for hotel leadership, including occupancy, revenue, and other required operational summaries.
• Process credit card transactions, cash handling, and end-of-shift balancing according to Hyatt standards.
• Monitor lobby and front desk activity to ensure a safe, secure, and welcoming environment overnight.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and operational issues.
• Maintain knowledge of emergency procedures and respond appropriately to overnight incidents or guest situations.
• Support cleanliness and organization of the front desk, lobby, and market or public areas as needed.
• Ensure compliance with Hyatt brand standards, company policies, and audit procedures.

This is an hourly position with a compensation of $23 per hour.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, an free high-speed internet access. The public space features facilities such as a pool. a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments.

Welcome you to your new house, HYATT House!

· Previous front desk, guest service, hotel night audit, or hospitality experience preferred.

· Basic accounting, cashiering, or reconciliation experience preferred.

· Strong customer service and communication skills.

· Ability to work Friday and Saturday- overnight shifts, Tuesday-Thursday, AM or PM shifts.

· Comfortable working independently with minimal supervision.

· Strong attention to detail and accuracy in handling financial transactions.

· Proficiency with hotel property management systems and Microsoft Office is preferred.

· High school diploma or equivalent required; college coursework in hospitality or business is a plus.

· Ability to stand for extended periods.

· Ability to lift, carry, or move up to moderate weight.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.