MSP Operations Technician II

Staffing Delivered

Milwaukee, WI

We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.

This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.

Key Responsibilities

Resolve escalated Level 2 support tickets while meeting SLA expectations
Manage and fulfill complex technical service requests
Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
Perform on-site and remote service calls to diagnose and resolve issues
Oversee end-user onboarding and offboarding, ensuring smooth transitions
Maintain accurate inventory records, including audits and equipment tracking
Handle shipping and receiving of IT hardware and components
Take ownership of assigned products, including documentation, maintenance, and troubleshooting
Participate in custom and templated IT projects, executing assigned tasks
Join on-call rotation to support after-hours critical issues

Qualifications

Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in a technical support or IT operations role
Strong knowledge of:
Computer hardware & software
Networking fundamentals
System configuration and troubleshooting
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking skills
Excellent communication and customer service abilities
Ability to lift and move IT equipment as needed
Valid driver’s license and willingness to travel to client sites

Preferred Qualifications