Field Services Technician II (Onsite – West Des Moines, IA)
About DAS Health DAS Health is a leading provider of managed IT services, cybersecurity, and healthcare technology solutions. We partner with healthcare organizations nationwide to deliver innovative, reliable, and secure technology that improves operations and patient care.Position Overview
DAS Health is seeking a Field Services Technician II to serve as a primary, onsite technical resource for one of our key clients in Des Moines, Iowa. This role will provide front-line support to end users at the client’s corporate office/resource center while also supporting additional client sites across the region as needed. This position is ideal for a hands-on technician who enjoys working directly with users, resolving technical issues in real time, and supporting a dynamic multi-site environment.Location & Travel
Onsite daily at a client corporate office/resource center in WestDes Moines, IA
Travel required to additional client locations across Iowa, South Dakota, and Minnesota as needed
Key Responsibilities
Client Support & Service Delivery
Serve as the primary, front-line technical support resource for onsite end users
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Manage and resolve assigned tickets in alignment with service level agreements (SLAs)
Communicate effectively with users, providing updates and setting expectations
Onsite Technical Support
Provide daily onsite support at the client’s West Des Moines corporate office
Travel to regional client sites for support, installations, and issue resolution as needed
Perform site assessments, hardware installs, and environment setups
Deploy and support PCs, peripherals, and networking equipment
Technical Expertise & Troubleshooting
Support Windows operating systems and desktop applications
Support Microsoft 365 environments
Troubleshoot basic to intermediate networking issues
Support servers and cloud-based systems such as Azure and AWS
Identify recurring issues and recommend solutions to improve performance and stability
Documentation & Process Adherence
Maintain accurate documentation in IT Glue and ticketing systems
Follow change management and documentation standards
Assist with client onboarding, implementations, and technology rollouts
Team Collaboration
Partner with Service Desk, Field Services, and Engineering teams for issue escalation
Provide support and guidance to junior technicians as needed
Participate in after-hours or on-call rotation as required
Qualifications
Required
High School Diploma or GED (Associate’s or Bachelor’s degree in IT-related field preferred)
2–4 years of experience in IT support or field services
Strong troubleshooting and problem-solving skills
Experience supporting end users in a professional environment
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Must be able to work onsite daily in West Des Moines, IA
Ability to travel regionally across Iowa, South Dakota, and Minnesota
Preferred
CompTIA A+ or Network+ certifications
Experience with MSP tools and environments (RMM, ticketing systems, etc.)
Experience with basic networking and infrastructure support
Familiarity with cloud platforms (Azure, AWS)
What You’ll Bring
A proactive, customer-first mindset
Strong attention to detail and organizational skills
Ability to work independently as a trusted onsite resource
Confidence supporting users in a face-to-face environment
Why DAS Health?
Fast-growing, collaborative technology company
Opportunity to work closely with clients and make a direct impact