Mortgage Appraisal Review Specialist

Job Title: Mortgage Appraiser Specialist

Location: San Antonio, TX

• Shift: Monday – Friday 9AM – 5PM EST
• This is an onsite position - candidates must be located in the San Antonio, TX area.

To ensure we are seeing the right caliber of talent, please make sure you are sending candidates who meet the following "Must-Have" criteria

Role Overview:

We are seeking a high-level Appraisal Review Specialist for a unique, hybrid role. This specialist will perform technical, comprehensive reviews of residential appraisals while serving as the primary point of contact for members. You will be responsible for ensuring valuation accuracy and risk mitigation while effectively communicating appraisal findings and "next steps" directly to our members.

Top 4 "Must-Haves" for Candidate Vetting:

1. Experience: 3–5+ years in appraisal review, collateral underwriting, or QC.
2. Member Outreach/Service: Proven ability to conduct professional outbound member calls to explain appraisal results, deficiencies, or reconsideration processes.
3. Regulatory Expertise: Mastery of USPAP, FHA 4000.1, VA Handbook, and GSE guidelines.
4. Technical Proficiency: Hands-on experience with CU (Collateral Underwriter) and Encompass (or similar LOS).

Key Responsibilities:

• Technical Appraisal Review: Validate the credibility of valuations for Conventional, FHA, VA, Jumbo, and HELOC products by analyzing comps, adjustments, and market data.
• Direct Member Engagement: Proactively call members to discuss appraisal findings, identify health/safety deficiencies, and handle inquiries or reconsiderations of value (ROVs).
• Risk Mitigation: Identify "red flags" and material inconsistencies that could impact collateral security or regulatory compliance.
• Cross-Functional Support: Provide expert analysis and clear documentation for underwriting and QC teams to support sound credit decisions.

Candidate Profile:

• The "Translator": Ability to take highly technical appraisal data and explain it in simple, everyday terms to a member.
• Strong Communicator: Exceptional verbal and written skills; comfortable handling escalated or sensitive conversations with members.
• Detail-Oriented: Disciplined in documentation and maintaining strict SLA adherence.