Job Title: Member Services (Part-Time)
Location: Nicol NJ
Reports To: Hospitality Manager
Position Overview:
The Member Services role is a highly visible, hospitality-driven position that blends customer experience, operations, and sales. This individual serves as the first point of contact for members and guests, creating a welcoming environment while also identifying opportunities to enhance engagement, drive bookings, and support revenue growth.
The ideal candidate is an energetic relationship-builder who thrives in a fast-paced setting and takes pride in delivering exceptional service while contributing to the club’s overall success.
Key Responsibilities
- Deliver a warm, polished, and professional welcome to all members and guests, ensuring a best-in-class hospitality experience.
- Actively promote club offerings: including memberships, lessons, programs, and events, to drive participation and sales.
- Manage session, lesson, and court bookings with accuracy, while proactively optimizing scheduling opportunities.
- Conduct engaging site tours for prospective members, clearly communicating Nicol’s value and converting interest into membership.
- Process in-person transactions including memberships, retail, and court bookings with attention to detail and efficiency.
- Maintain a clean, organized, and visually appealing front desk and retail area, ensuring products are well-stocked and merchandised.
- Respond promptly and professionally to phone, email, and in-person inquiries, delivering a seamless customer journey.
- Support member check-ins and provide knowledgeable assistance with accounts, bookings, and general club information.
- Collaborate with team members to promote events, programs, and club initiatives, ensuring strong communication and execution.
- Uphold all club policies, procedures, and safety standards.
- Identify opportunities to improve service, streamline operations, and enhance the overall member experience.
Qualifications & Characteristics
- A genuine, personable, and hospitality-focused approach with a strong sense of ownership and care.
- Excellent communication and interpersonal skills with a confident, friendly presence.
- Natural sales mindset with the ability to recommend services and convert inquiries into bookings or memberships.
- Strong customer service skills with the ability to resolve issues thoughtfully and efficiently.
- Highly organized, detail-oriented, and able to multitask in a dynamic environment.
- Comfortable with technology and quick to learn new systems.
- Team-oriented while also capable of working independently.
- Previous experience in hospitality, front desk, fitness, or sales roles preferred.
- Interest in racquet sports is a plus, but not required.
Part-time schedule with weekend and evening shifts required. Direct interaction with members and guests in a fast-paced, dynamic environment.
