Manager, QA

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships.At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).

SUMMARY

The Manager, QA is responsible for managing a team of QA resources, while spearheading the shift toward a modern, automation-forward practice. This role ensures reliable, secure, and high-quality software delivery through hands-on team leadership, day-to-day test execution oversight, and championing the adoption of automation across high-value workflows. The Manager, QA coaches and develops staff, implements established testing standards, identifies and escalates risks, and ensures all quality benchmarks are met before release to market. The Manager, QA translates quality objectives into actionable team plans, partnering closely with Engineering, Product, and Program Management peers to embed quality throughout the Software Development Life Cycle.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Execute and Operationalize QA Strategy

Key Responsibilities:

• Execute the overall QA strategy set by leadership, translating it into team plans aligned with business, technology, and delivery goals.
• Own day-to-day test planning, test case design, execution, defect management, and release readiness
• Coordinate comprehensive test coverage (functional, regression, integration, performance, UAT)
• Coordinate testing for complex, cross-platform systems and integrations

Key Outcome: Advance Test Automation and Scalable QA Practices

Key Responsibilities:

• Spearhead rollout and ongoing operation of test automation
• Prioritize candidates for automation and expand coverage
• Build scalable, maintainable automated test suites and steadily increasing coverage, testing efficiency, and release velocity
• Implement and enforce QA standards, testing frameworks, and best practices across manual, automated, performance, and compliance and security testing
• Recommend and operate QA tools; partner with leadership on tool selection decisions

Key Outcome: Drive Quality, Compliance, and Continuous Improvement Through Data

Key Responsibilities:

• Track and report on quality metrics (defects, coverage, escape rates, cycle time)
• Use data to surface risks and recommend improvements
• Continuously refine QA processes and workflows
• Ensure adherence to internal controls, regulatory standards, and audit requirements
• Drive measurable improvements in product quality and reduction in production defects

Key Outcome: Engage, retain, and enable performance of talent

Key Responsibilities:

• Contribute and proactively manage talent plans. Assess, hire, on-board, and grow role-appropriate talent
• Manage a team; set clear, outcome-based performance goals. Establish and maintain development plans for each.
• Provide effective feedback that enables employees to improve and work toward goals, while seeking feedback from team to enable inclusion and continuous improvement
• Remove barriers to enable team outcomes
• Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full potential

QUALIFICATIONS

• Bachelor's degree.
• 5+ years of experience in software quality assurance.
• Relevant work experience required
• Strong understanding of SDLC, Agile, and DevOps methodologies.
• Hands-on experience with test automation frameworks and CI/CD integration.
• Proven ability to lead teams and influence cross-functional stakeholders.
• Familiarity with cloud-based architecture and modern development stacks.

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
• COLLABORATIVE: working with teams and across the organization with ease
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

WORK ENVIORNMENT & PHYSICAL DEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.

Commitment to Diversity, Equity, Inclusion and Belonging

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEO DISCLAIMER

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COMPENSATION

Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $95,000 - $149,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.