The Opportunity
Hyatt Hotels Corporation is seeking a Manager of Learning & Capability Building to join our Global Talent Management team. This role is responsible for leading the execution and continuous evolution of enterprise learning programs focused on Leader Learning and Core Management Capabilities. You will serve as the defacto program lead, owning day-to-day execution, quality, and delivery standards across assigned learning initiatives. You will own the delivery of scalable, high-quality learning initiatives while applying strong design principles to ensure experiences are engaging, relevant, and drive behavior change.
You will own the delivery of scalable, high-quality learning initiatives while applying strong design principles to ensure experiences are engaging, relevant, and drive behavior change. This role partners closely with cross-functional stakeholders to translate business needs into effective learning solutions and continuously improve outcomes through data, feedback, and evolving priorities.
You will play a key role in shaping and scaling Hyatt’s learning ecosystem—balancing strategy, execution, and operational excellence across multiple initiatives.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we support each other as members of the Hyatt family.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
· A strong program leader who takes ownership from concept through execution and continuous improvement with minimal oversight
· Able to operate across strategy, and execution, knowing when to zoom in vs. step back
· Skilled at driving alignment across stakeholders with competing priorities
· Highly organized, able to manage complexity across programs and timelines
· A clear and confident communicator who translates ideas into action
· User-focused, data-informed, and outcome-oriented
· Willing to iterate quickly based on feedback, performance data, and evolving needs
The Role
· Lead end-to-end execution of enterprise learning programs focused on Leader Learning and Core Management Capabilities, ensuring alignment to timelines, quality, and outcomes
· Own day-to-day program operations, delivery cadence, and risk mitigation
· Design and oversee blended, user-centered learning experiences that drive real-world application
· Translate business needs into learning strategies, program plans, and actionable roadmaps
· Drive stakeholder alignment and prioritization across cross-functional partners as the primary point of contact
· Oversee content strategy; Create or curate content, ensuring clarity, relevance, and scalability of complex topics
· Continuously evaluate and improve programs using learner feedback and data
· Establish governance and ensure alignment with enterprise standards and Hyatt brand expectations
· Define success metrics, analyze performance, and communicate actionable insights
· Leverage AI tools to improve speed, quality, and iteration across program design and execution
Experience Required:
· 6+ years of experience in Learning & Development, Talent Development, Program Management, Sales Enablement, or Consulting environment with a strong focus on learning, capability building, or change, or comparable experience
· Experience designing and delivering blended learning solutions
· Demonstrated experience owning complex programs end to end, with accountability for outcomes—not just design or facilitation
· Strong program and project management skills
· Experience working with learning technologies and external vendors
· Demonstrated ability to influence stakeholders and drive alignment
· Proven ability to operate independently in a fast-paced, matrixed organization
Experience Preferred:
· Experience in global, multi-location organizations
· Experience building or scaling continuous learning journeys
· Familiarity with LMS/LXP platforms and learning ecosystems
· Experience using data and insights to measure and improve learning effectiveness
· Exposure to governance, reporting, and operational excellence frameworks
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Thesalaryrangeforthispositionis$90,000 -115,000.Thispositionisalsoeligibletoearnanannualbonus.
Thefinalpayrate/salaryofferedtothesuccessfulcandidatewilldependonexperience,skilllevelandotherqualificationsfortherole,aswellasthelocationoftheperformanceofwork.Payforthesuccessfulcandidatewillmeetlocalrequirements,includingthelocalminimumwagerate.