Vice President of HR Operations & Shared Services

Salute

Role: VP of HR Operations & Shared Services

Location: Hybrid, with strong preference for Chicago or Milwaukee-area based candidates

The Vice President of HR Operations & Shared Services serves as the operational deputy to the EVP of Human Resources and leads the infrastructure, processes, and service delivery model that enable scale, compliance and operational excellence across the global HR function. This role oversees HR Operations, including HRIS, employee data governance, benefits administration, HR compliance, and the development of a centralized HR shared services capability. As Salute continues to scale globally, the VP will establish standardized HR frameworks, support regional compliance needs, and build offshore shared services capacity to improve efficiency and support a growing workforce.

Core Responsibilities

HR Operations & Governance: Lead the global HR operations function, establishing a scalable operating backbone that ensures consistent execution and compliance across regions.

• Global HR process design and governance
• HR policy architecture, documentation standards, and process libraries
• Employee lifecycle process governance
• HR service delivery model oversight
• HR operational risk management
• Global HR compliance, audit readiness, and regulatory oversight
• Policy harmonization across regions and governance forums

HR Systems, Data & Analytics: Own the HR technology ecosystem and establish global standards for data governance and workforce insights, ensuring system integrity and scalability.

• HRIS platform governance (UKG, ADP, or future HCM platform)
• HR data governance and system architecture
• Data accuracy and system integrity
• HR analytics, dashboards, and reporting infrastructure
• Global reporting standards and HR metrics governance
• HR process automation and workflow development
• Integration with finance and operational platforms
• Data privacy compliance (GDPR, etc.)
• Workforce planning analytics support
• HR technology roadmap and vendor management

Benefits & Total Rewards Operations: Partner closely with the Total Rewards COE to oversee the operational execution of global benefits and compensation programs.

• Global benefits program administration
• Benefits vendor governance
• Annual enrollment processes
• Payroll coordination with finance
• Operational support for compensation programs
• Rewards program governance and documentation

HR Shared Services & Offshore Strategy: Design, build, and scale a global HR shared services model, including development of an offshore capability to drive efficiency and service quality.

• Service delivery model design (L0–L3)
• Employee and manager self-service capabilities
• HR service desk and ticketing systems
• Knowledge management infrastructure
• SLAs, KPIs, and service governance
• Offshore strategy and site selection (e.g., India, Philippines, Eastern Europe)
• Vendor evaluation and outsourcing model design
• Operational playbooks and transition of transactional work
• Quality control and ongoing performance management

Operational Support to the EVP of HR:

• Operational execution of HR transformation initiatives
• HR operating model implementation
• HR organizational structure and capability planning
• Operational budget oversight
• Executive reporting and HR governance

Qualifications

• 12+ years HR experience, including 7+ years leading HR operations or shared services
• Experience implementing HRIS platforms
• Experience building HR shared services or HR service centers
• Global HR governance experience
• Benefits and HR administration leadership experience
• Bachelor’s degree required; Master’s degree preferred (MBA or HR-related)
• Relevant certifications preferred (SPHR, SHRM-SCP)
• Preferred qualifications: experience scaling HR infrastructure in high-growth organizations; implementing Ulrich HR operating model; and deploying offshore service delivery models.

Success Profile: The successful VP of HR Operations & Shared Services will create a scalable HR operating model that improves efficiency, strengthens global consistency, and enables more strategic HR support. Key indicators of success will include:

• Improved HR service delivery efficiency through standardized processes
• Strong HR systems adoption and data integrity
• High employee satisfaction with HR services and support
• Effective and well-managed benefits programs
• Increased automation and reduced manual work
• Consistent HR audit readiness and compliance
• Strong operational support for HR Centers of Excellence and HR Business Partners
• Cost efficiency and scalability through a shared services model, including offshore capability

About Salute

Salute is a global leader in digital infrastructure services, operating at the forefront of the AI revolution. As artificial intelligence continues to transform industries, the demand for high-performing, resilient infrastructure has never been greater—and Salute is meeting that demand head-on. We partner with the world’s top hyperscalers, colocation providers, and edge computing leaders to design, build, operate, and optimize the next generation of data centers. Our integrated service model, deep technical expertise, and agile workforce allow us to scale quickly and execute with precision in the most complex environments.

What sets Salute apart is our commitment to innovation and operational excellence. We’re not just keeping up with the pace of change—we’re helping define it. Our teams are trained to support the unique requirements of AI workloads, including high-density deployments, accelerated computing environments, and advanced thermal management systems. Every day, we work at the intersection of technology and infrastructure, ensuring our clients have the reliable backbone needed to power breakthroughs in machine learning, automation, and intelligent systems.

Joining Salute means more than just a job—it’s an opportunity to help shape the digital future.

Whether you're in the field or supporting global operations, you'll be part of a mission-driven team that's building smarter, faster, and more sustainable infrastructure to support the world's most transformative technologies. www.salute.com

About New Mountain Capital

New Mountain Capital, LLC, together with its affiliates (“New Mountain”), manages private equity, credit and net lease capital with aggregate assets under management of approximately $55 billion*. New Mountain has raised over $40 billion of committed capital across private equity, credit and net lease investment strategies. www.newmountaincapital.com

About LLR Partners

LLR Partners is a lower middle market private equity firm focused on investing in software and tech-enabled companies within the knowledge economy. Founded in 1999 and headquartered in Philadelphia, LLR has raised over $7.5 billion across seven funds and has partnered with over 130 companies. LLR believes in creating value through partnership by providing flexible capital, strategic guidance and sector insight to help companies grow every day. For more information, visit www.llrpartners.com