The Manager - Epic Technical is responsible for coordinating and overseeing the technical aspects of Epic implementation, upgrades, or major Epic initiatives. This role provides end to end technical leadership across infrastructure, environments, integrations, and technical dependencies, ensuring the Epic program is delivered on time, maintained securely, and in alignment with organizational standards. The Manager participates in project scope discussions and serves as the central point of accountability for technical planning, decision making, and execution. This role is ideally suited for an organized, detail-oriented leader with strong project management skills and a solid technical background, including a broad understanding of enterprise infrastructure and support teams such as servers, storage, network, and desktop services.
Technical Leadership & Program Coordination
- Coordinate all technical aspects of the Epic program, including hardware, technical processes, integrations, architecture decisions, and dependencies
- Serve as the primary technical advisor to the Executive Director – Epic Program and executive leadership
- Participate in project scope discussions to proactively identify technical impacts, constraints, risks, and opportunities
- Ensure technical workstreams are fully integrated into the overall project plan and timeline
Environment & Infrastructure Management
- Serve as the organizational point of accountability for Epic environment usage, including development, testing, training, production and ongoing Epic environment maintenance
- Oversee environment provisioning, scheduling, and utilization across all phases of the program
- Lead technical readiness activities related to servers, storage, network, workstation, and peripheral infrastructure
- Coordinate closely with infrastructure, desktop, and network teams to ensure Epic readiness and ongoing system performance
Implementation, Migration & Testing Support
- Lead technical planning for Epic implementations, upgrades, and migrations
- Own migration planning and execution for environments, data, and integrations as required
- Coordinate testing cycles, including technical validation, performance testing, and integration testing
- Ensure technical dependencies are identified, tracked, and resolved ahead of key milestones
Change Management, Upgrades & Patching
- Lead technical change management governance for Epic environments
- Coordinate Epic upgrades, patches, and maintenance activities in collaboration with Epic, hosting vendors, and internal teams
- Ensure changes are properly evaluated for risk, tested, approved, and scheduled
- Maintain documentation and processes to support repeatable and controlled change execution
Stability, Performance & Scalability
- Support system stability, performance optimization, and long‑term scalability of the Epic platform
- Monitor technical risks and proactively address capacity, performance, and resilience concerns
- Partner with technical and application teams to resolve high‑impact issues during testing, go‑live, and post‑go‑live stabilization
- Support downtime planning, disaster recovery testing, and business continuity readiness
Cross‑Functional Collaboration
- Work closely with Epic application teams to align technical and functional plans
- Partner with infrastructure, security, integration, and desktop support teams
- Coordinate with hosting vendors and third‑party partners to ensure contractual and technical requirements are met
- Facilitate communication between technical stakeholders to ensure alignment and transparency
Working Environment
- On‑site
- Extended hours may be required during testing cycles, upgrades, and go‑live events
- Travel required for attendance at vendor training, addressing offsite technical infrastructure solutions, and other enterprise-wide Epic program or IT related education activities
