Mainframe Production Support Engineer

Job Title: Mainframe Production Support Engineer

Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)

Schedule: Flexible 8-hour shift within 6:00 AM – 6:00 PM PST

Duration: 18 Months

Key Responsibilities

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

Required Skills

• Strong experience in Mainframe Production Support (application support required)

Technologies/tools:

• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
• File tools: File Manager, File Analyzer, EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment