MAC Specialist

Key Responsibilities

• Provide L1/L2/L3 support for macOS devices (MacBook, iMac, Mac Mini)
• Troubleshoot hardware, software, and OS-related issues on Apple devices
• Manage user accounts, permissions, and system configurations
• Install, configure, and upgrade macOS and related applications
• Support email, VPN, printers, and network connectivity on Mac systems
• Work with MDM tools (Jamf, Intune, Kandji, etc.) for device management
• Handle device provisioning, imaging, and deployment
• Ensure security compliance (patching, encryption, antivirus)
• Collaborate with IT teams for cross-platform support (Windows/Linux)
• Maintain documentation and provide end-user training when required

Required Skills

• Strong experience with macOS troubleshooting and administration
• Knowledge of Apple hardware and ecosystem
• Experience with MDM tools (Jamf Pro preferred)
• Familiarity with Active Directory / Azure AD integration
• Understanding of networking basics (DNS, DHCP, VPN)
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Basic scripting knowledge (Bash, Shell, or Python) is a plus

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications (Preferred):
• Apple Certified Support Professional (ACSP)
• Jamf Certified Associate/Admin

Nice to Have

• Experience in enterprise Mac environments
• Knowledge of security tools and compliance standards
• Exposure to cloud platforms (O365, Google Workspace)