Logistics Operations Administrator

Description

The Mad Dash Logistics Operations Administrator drives the project success by tracking KPIs and aligning with stakeholders to meet daily, weekly, and monthly targets. Responsible for reporting, tracking metrics, record-keeping, and stakeholder communication for the Utility Program, this critical role ensures all administrative functions are executed with the precision needed to keep operations and project milestones are met efficiently and on time.

Duties and Responsibilities:

• Develop cross-platform dashboards and presentations using DRMS, Excel, Salesforce, and PowerPoint to deliver KPI insights and actionable data to key stakeholders.
• Maintain overview of Utility project scheduling, by monitoring dispatch board and project workflow
• Continually monitor schedule availability to ensure that technician schedules are maximized
• Ensure scheduling protocols and guidelines are being followed. Review dispatch tickets for accuracy, and provide feedback on such to the Scheduling & Logistics Team and Field Operations Manager
• Work directly with Utility team members, and other project admin support teams to resolve any outstanding scheduling issues
• Assist with all Utility program calls, routing and scheduling, as needed
• Act as a liaison with Scheduling & Logistics team and Field Operations Manager to identify and resolve program issues
• Coordinate field & project administrative workflow with Scheduling & Logistics Team and the Field Operations Manager
• Collect, audit, and interpret data from various sources to identify trends.
• Monitor and track operations metrics
• Provide weekly project updates to clients, coordinate cross-functionally with field, dispatch, warehouse, and management.
• Provide back-up support for Scheduling & Logistics Team, as needed
• Communicate any pertinent issues, status updates or concerns, as they arise, to the Field Operations Manager in a timely fashion
• Assist in the training and on-going coaching of Scheduling & Logistics team members regarding Utility project administrative related tasks
• Assist withinvestigating missing, unclear, or exceptional information as provided by customer

Supervisory Responsibilities: None

Requirements

• Proficient in Excel: Pivot Tables, Power Query, Data Modeling, Power Pivot is required
• Proficient in Microsoft 365 is required
• Experience in Salesforce or similar CRM platform
• Strong organizational skills and attention to detail necessary.
• Adequate knowledge of business and management principles (Scheduling, project coordination data management,)
• Strategic thinker- Must be able to think in terms of “big picture” when making decisions
• Organized-Must be able to juggle multiple tasks at once, and prioritize accordingly
• Flexibility-Need to be able to adjust priorities based on customer needs
• Friendly-Must be able to consistently maintain a positive and warm demeanor, towards both internal and external customers
• Calm under pressure- Must be able to maintain composure during stressful situations
• Communicate effectively-Must be able to listen, digest information, and communicate a solution clearly, effectively and professionally, both verbally and in writing
• Ability to meet deadlines
• Excellent people skills – able to develop effective working relationships internally and externally.
• Work effectively as a member of a team

Education and Qualifications:

• Minimum of 4 years of post-high school or college
• 3+ years of administrative or operations coordination experience
• Experience in scheduling, logistics, dispatching, or in a related industry role preferred
• Bilingual Spanish/English Highly Preferred