The Lifelong Learning & Records Support Specialist is responsible for providing comprehensive academic advising, administrative support, and records management for the School of Lifelong Learning (70%) and administrative/clerical support for the Office of the Registrar (30%). The position ensures efficient office operations, accurate record keeping, and high‑quality service to students, faculty, and staff.
**Key Responsibilities**
**A. School of Lifelong Learning (70%)**
**Academic Advising & Student Success**
- Provide proactive academic advising and degree planning for Lifelong Learning students.
- Monitor student progress and implement early interventions to support persistence.
- Maintain accurate advising documentation and communication records.
**Administrative & Operational Management**
- Manage daily office operations, including phones, inquiries, and shared inbox communication.
- Maintain confidential student and faculty files (electronic and physical).
- Process enrollment verifications, withdrawals, transfer evaluations, and academic petitions.
- Assist with internal reporting related to enrollment, persistence, and program outcomes.
**Recruitment & Outreach**
- Collaborate with Admissions, Financial Aid, and Registrar to streamline enrollment processes.
- Assist with development and distribution of marketing and recruitment materials.
**B. Registrar’s Office Administrative Support (30%)**
**Clerical & Records Support**
- Perform clerical duties including filing, data entry, copying, scanning, and document preparation.
- Process enrollment verification letters, reports, and other Registrar‑requested documents.
- Maintain and organize student records in compliance with FERPA.
**Office Coordination**
- Sort and distribute mail; maintain office supply inventory.
- Coordinate meetings, prepare agendas, and assist with travel arrangements.
- Manage student assistants and scheduling to ensure adequate office coverage.
- Assist with vendor communications under supervision.
- Perform additional duties as assigned by the Assistant Registrar and/or Registrar.
