Librarian - Substitute

A Librarian - Substitute will

• Assist patrons with Reader's Advisory, Computers & Technology, Reference Questions, and Customer Service
• Will work intermittent shifts as needed
• 0-10 hours per week as needed

• Interact with patrons in person, over the phone, and via email using positive customer service skills.
• Use patron interview techniques to locate appropriate information resources in various formats.
• Follow up with patrons to be sure they find what they need as appropriate.

• Instruct and assist patrons on CountyCat and interpret the MCFLS shared system to them.
• Instruct patrons on library subscription databases, BadgerLink, and library recommended websites.
• Assist patrons with basic computer questions.

• Staff the youth and/or adult services desk(s) and provide patron service as directed by their Department Head(s).
• Contribute to a positive, helpful, friendly, inviting environment for library users and maintain a level of excellent patron service.
• Maintain confidentiality of library patron information.
• Monitor patron behavior.

• Act as “Staff in Charge” of Library when designated.
• Follow Library, MCFLS, and ILL policies and procedures.
• Interpret policies and procedures to patrons as needed.
• Refer patrons to “staff in charge,” Department Head, or Library Director as needed.

• Act as a team player and maintain positive interpersonal relationships with co-workers.
• Maintain a professional demeanor along with excellent communication skills and contribute to the overall wellbeing of the workplace.
• Attend and participate in staff meetings when required.
• Perform other duties as assigned.

• Arrive to work on-time
• Remain on task by assisting patrons and completing assigned projects.
• Work regular evening and weekend shifts.
• Complete opening/closing procedures depending on shift scheduled

• Keep Library in orderly fashion by straightening bookshelves, tables, chairs, and other items at regular intervals.

• Education: Master’s degree in Library Science from an ALA accredited school
• Experience working with the public in a customer service position; library experience preferred