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L1 and L2 Desktop Technicians Location: Plano, Texas - ONSITE Shift: Monday through Friday: 8 am to 5 pm Initiative: Desktop Set Up Part-time temporary � Job Description/ Responsibilities •� � � Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers. •� � � Handle equipment installation and moves with little or no supervision. •� � � Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues. •� � � Work well under supervision. •� � � Training will be provided. � Qualifications: •� � � Excellent communication and customer service skills. •� � � Strong troubleshooting and critical thinking skills.
SCOPE OF WORK for Level 2 Desktop Technician� •� � Install all the equipment that has been staged by the Level 1 Team. •� � � Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for� Level 1 Desktop Technician� •� � Distribute and stage each desk with the necessary equipment.� •� � � Standard desk includes two monitors, VDI, camera, and peripherals. •� � � Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.