Audley Revenue Solutions, LLC & Audley Law Offices represents major hospital systems in complex healthcare reimbursement and insurance recovery matters. Our team works to resolve unpaid or improperly denied hospital claims through insurance coordination, appeals, and legal recovery processes.
The Legal Secretary & Office Operations Coordinator plays a key role in supporting this work by managing the intake and setup of new cases, triaging incoming communications, coordinating estate-related matters, and supporting general office operations.
This position combines legal administrative support with healthcare claims workflow coordination. The role requires strong organizational skills, excellent attention to detail, and the ability to work within a fast-paced environment involving insurance claims, hospital billing issues, and legal recovery processes.
The ideal candidate is comfortable managing multiple administrative and operational tasks while interacting with hospitals, insurance companies, attorneys, and patients.
Core Responsibilities
Healthcare Claims Intake & Case Setup
- Reviewing incoming hospital referrals and claim documentation
- Opening new cases within the legal case management system
- Entering patient, insurance, and claim information accurately
- Uploading and organizing supporting documentation, including EOBs, UB-04s and eligibility screens
- Categorizing cases by claim type (e.g., insurance denial, workers’ compensation, motor vehicle accident, estate)
- Preparing files for assignment to analysts or attorneys
- Maintaining accurate intake records, case notes, and hospital notes
Call Handling & Communication Triage
- Answering incoming calls from patients, hospital representatives, insurance companies, attorneys, and employer health plans
- Determining the nature of calls and directing them to the appropriate staff member
- Documenting call details in the case management system
- Assisting with basic information verification when appropriate
- Escalating urgent or sensitive issues to analysts or attorneys
Estate & Probate Coordination
- Conducting estate searches through probate court and public record databases
- Identifying estate representatives or estate attorneys
- Documenting estate information within case management systems
- Coordinating communication with estate representatives and attorneys
- Assisting with estate-related correspondence and documentation
Office Operations Support
- Monitoring and coordinating office supply inventory
- Assisting with internal administrative projects
- Supporting attorneys and analysts with document preparation
- Maintaining orderly case documentation and records
- Assisting with operational coordination within the office
Minimum Qualifications
Required
- High school diploma or equivalent
- 1–3 years of administrative or office experience
- Strong organizational and data-entry skills
- Professional phone and communication skills
- Ability to manage multiple tasks and priorities
- High attention to detail
Preferred
• Experience in a law firm, healthcare organization, or insurance claims environment
• Familiarity with medical billing or insurance terminology
• Experience with estate or probate record searches
• Experience with case management systems
Key Skills
Successful candidates will demonstrate:
- Strong organizational and case tracking abilities
- Professional communication with hospitals, insurers, and patients
- Ability to quickly learn healthcare reimbursement and insurance terminology
- High attention to detail when handling claims data
- Comfort working with confidential medical and financial information
Professional Expectations
Employees in this role are expected to:
• Maintain confidentiality when handling patient, insurance, and legal information
• Accurately document all communications and case activity
• Follow HIPAA and data security protocols
• Work collaboratively with attorneys, analysts, and administrative staff
• Support the firm’s mission of recovering hospital reimbursements efficiently and professionally
