PEPL, INC has been engaged to place a Leasing Consultant for a property management company located in Smryna, GA.
Position Overview: As a Leasing Consultant for our client’s property management company, you will assist prospective tenants with finding and leasing a desirable apartment home. Your role will involve engaging with potential tenants, showcasing available units, and ensuring a smooth leasing process from start to finish. In addition, resident retention and satisfaction will be included in your leasing consultant role. Your direct supervisor will be the Regional Manager.
Key Responsibilities
- Tenant Interaction and Leasing: Greet prospective tenants and provide them with tours of available units
- Highlight property features, amenities, and lease terms to prospective tenants
- Answer questions regarding the property and leasing process
- Answer phones, respond to all emails
- Lease Administration: Assist prospective tenants in completing lease applications and collecting all required documents
- Review lease agreements with tenants and ensure all terms are understood
- Coordinate move-in dates and conduct unit inspections prior to occupancy
- Complete the move-in inspection form with the new tenants inside the apartment on the day of move-in
- Lease renewals will be the responsibility of all leasing consultants, who will begin lease renewal communications 120 days prior to the lease expiration date
- Customer Service: Address tenant concerns and inquiries promptly and professionally
- Maintain positive relationships with current and prospective tenants
- Resolve tenant complaints or issues efficiently and effectively
- Marketing and Outreach: Assist in developing marketing strategies to attract new tenants
- Utilize various advertising methods to promote vacant units
- Participate in property tours and open houses as needed
- Administrative Tasks: Maintain accurate records of prospective and current tenants
- Prepare leasing reports and update databases with leasing activity
- Any other duties as assigned
- Property Maintenance Coordination: Collaborate with maintenance staff to ensure units are ready for showing
- Monitor and report any maintenance issues or needed repairs
- Conduct periodic inspections of units and common areas using NSPIRE standards as well as company expectations.
Skills and Qualifications:
- Proven experience in leasing, sales, or customer service preferred.
- Strong communication and interpersonal skills
- Knowledge of leasing practices and legal requirements.
- Ability to work effectively both independently and as part of a team.
- Organizational skills and attention to detail.
- Proficiency with leasing software and MS Office (Word, Excel, Outlook)
Education and Requirements:
- A high school diploma or equivalent is required
- Willingness to work flexible hours, including weekends and holidays
- Valid driver’s license and reliable transportation
Conclusion: As a leasing consultant specializing in exceptional customer service and leasing, you will contribute to the financial health and operational success of our property portfolio by ensuring budgeted occupancy is met and maintaining positive tenant relationships. Your attention to detail, strong analytical skills, and commitment to customer service excellence will play a pivotal role in achieving our goals of maximizing revenue and minimizing vacancy loss. Join us in delivering exceptional property management services and ensuring the financial stability of our properties through effective leasing and exceptional customer service practices.