Leasing and Compliance Coordinator

The Leasing and Compliance Coordinator interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident. Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals.

Responsibilities:

• Processes Annual recertifications for NYCHA PACT PBV program with residents
• Tracking and resident outreach for annual recertifications.
• Updates Yardi database.
• Greets applicants and provides instruction and guidance to prospective residents during the application process.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Coordinates and maintains waiting list.
• Conducts new resident orientation.
• Special projects as assigned by Manager or Director
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.
• Builds relationships with prospective and current residents and coordinates all phases of the
• Leasing process: intakes, interviews, processing, preparation, and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments and
• community amenities.
• Achieves tiered rent levels and occupancy goals.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports.
• Prepares lease packages and supplemental documents for new move‐ins. Conducts new resident orientation.
• Provides backup support to other team members.

Qualifications:

• Associates degree or equivalent work experience required.
• At least Two years sales/leasing experience
• Experience in NYCHA Project Based Section 8, PACT, Section 18, Tenant Based Vouchers.
• Strong math skills and attention to detail required.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational and proofreading.