Description
Lead Field Connection Specialist
Location: Dubuque
Department: Install
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Lead Field Connection Specialist you will work under the direction of the Supervisor to ensure the efficient operation and performance of the Field Installation and Service Team. This position is responsible for performing and overseeing installation, inspection, maintenance, and service activities, as well as supporting operational needs as they arise. This position also ensures the safe and efficient use, operation, and maintenance of all tools, vehicles, and equipment, while enforcing adherence to company policies, procedures, and safety standards among Field Connection Specialists I–III. The position also involves troubleshooting, repairing, and testing cable-related services and equipment to ensure optimal performance and customer satisfaction.
What You’ll Do
- Support daily field operations and act as a technical and leadership resource for assigned technicians
- Conduct field inspections, site visits, and investigations to verify work quality, safety compliance, and adherence to operational standards
- Lead high-priority installations, escalated service orders, and VIP customer projects, ensuring precision, quality, and exceptional customer experience
- Conduct a minimum of two quality checks per technician each week (one live and one post-installation), adjusting frequency as directed by leadership
- Provide on-the-job training, coaching, and documented feedback to Field Connection Specialists, as directed by the Supervisor or Senior Manager
- Oversee IUB (Iowa Utilities Board) violations and ensure all assigned tasks are completed promptly, accurately and efficiently
- Oversee and ensure timely completion of all cosmetic repairs and disconnects.
- Provide follow-up and reporting as required
What We’re Looking For
- Strong communication and customer service skills
- A positive, professional attitude, even in challenging situations
- Technical acumen and a willingness to learn
- Dependability and attention to detail
- Ability to work independently and as part of a team
- Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
- Strong leadership skills within a field environment
Requirements
Minimum Requirements
- High-school diploma or equivalent GED or work experience
- At least 4 years of progressive field installation/service experience, with clear progression in roles, responsibilities, and technical expertise
- Must have a valid state issued Driver’s License
- Candidate must live within the market or surrounding area
Preferred Qualifications
- Jones NCTI Certifications
- Telecommunications/Utility industry
Why Join Our Team
- Career Growth: Structured advancement with company-supported certifications.
- Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
- Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
- Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
- Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
- Competitive pay
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, holidays, and sick days)
- Company-provided tools, uniforms, and vehicle for field roles
- Employee discounts on services and partner programs
- Wellness and employee assistance programs
Ready to Get Started?
If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.
Apply today and start building the network of tomorrow — with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer
