Lead Development Specialist

Cypress HCM

Indianapolis, IN

Location: Indianapolis – Onsite

Pay: $18 - 20/hr (fulltime position)

Responsibilities

Contact prospective clients via outbound calls using prepared messaging to generate qualified appointments with senior lending professionals.
Educate prospective business owners on financing options and the potential impact of capital on business growth.
Spend approximately 90% of activity in outbound-focused, incoming calls and written correspondence.
Manage multiple priorities independently following completion of training.
Partner with the Sales team to ensure appointments are accurately documented, tracked, and maintained in real time.
Maintain CRM/database accuracy through consistent data entry, verification, and updates.
Uphold service quality standards in all client interactions.
Support broader team goals by contributing to shared outcomes as needed.

Requirements

Demonstrated success in an outbound call center or business development environment.
Proven track record of meeting or exceeding outbound activity and conversion goals.
Strong verbal communication and interpersonal skills.
Highly organized with solid analytical and problem-solving skills abilities.
Detail-oriented and results-driven.
Bachelor’s degree or equivalent professional business experience.
Proficiency in standard business software and CRM tools.

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