Junior Analyst, OMS

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

We are looking for a motivated and detail-oriented Junior Analyst to support the Manhattan Active Omni Order Management System (OMS). This role will focus on assisting with day-to-day operations, basic troubleshooting, documentation, and supporting ongoing enhancements and projects.

The Junior Analyst will work closely with  IT teams and external partners to help ensure smooth order processing and system functionality, while building knowledge of order management processes and systems.

Key Responsibilities

• Support the Manhattan Active Omni (MAO) project implementation and ongoing enhancements.
• Assist in monitoring daily OMS processes such as order orchestration, allocation, fulfillment, and returns.
• Help troubleshoot and track OMS-related issues, escalating to senior team members when needed.
• Document issues, resolutions, and recurring patterns for team reference.
• Support analysis of OMS configurations, workflows, and business rules under guidance.
• Assist in gathering and documenting requirements for system changes and enhancements.
• Help perform basic impact analysis for system updates with support from senior analysts.
• Participate in testing activities, including writing and executing basic test cases (UAT, regression, smoke testing).
• Collaborate with QA and business teams to validate system functionality.
• Support go-live activities and post-implementation monitoring.
• Work with cross-functional teams (eCommerce, stores, supply chain, customer service) to understand business needs.
• Maintain and update documentation for processes, configurations, and troubleshooting steps.

Education:

• Bachelor’s degree (or equivalent experience)

Required:

• Strong analytical and problem-solving skills
• Good communication and collaboration skills
• Basic understanding of business processes and systems
• Ability to learn quickly and work in a team environment
• Attention to detail and willingness to take ownership of assigned tasks

Nice to Have:

• Exposure to eCommerce or Order Management systems (preferably Manhattan Active Omni)
• Understanding of order lifecycle concepts (order capture, fulfillment, returns)
• Familiarity with system configurations, data mapping, or application support
• Awareness of omni-channel fulfillment and supply chain processes
• Exposure to testing processes and writing basic test scenarios
• Basic understanding of APIs and tools like Postman
• Familiarity with tools such as JIRA, Confluence, or SharePoint
• Exposure to cloud-based applications or integrations
• Experience supporting system implementations or production environments

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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