Senior Investments Technology Support Analyst RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

• Building enduring client relationships through sound, thoughtful, and objective advice
• Developing individualized plans for clients to help meet their financial objectives
• Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

• Wells Fargo Private Bank serves high-net-worth individuals and families.
• Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers. 
• Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

Wells Fargo Asset Management (“WFAM”)
  As a registered investment advisory firm, we focus on managing equity, fixed income and blended portfolios for a variety of institutional clients and proprietary mutual funds.  We believe professionals with the highest integrity, focused on adding positive relative returns, with disciplined teamwork, will exceed our client's expectations.

Position Overview
  The Investment Technology Services (ITS) team is responsible for Tier 2+ daily production support of all critical investment and trading systems for WFAM.  This position will serve as a player/coach type of role within ITS, predominately centered on daily support and streamlining of WFAM's front office, fixed income investment systems (i.e. Bloomberg AIM, Bondedge, Investortools Perform, DTCC suite, etc.) and other related, proprietary toolsets.   The successful candidate will have in-depth and proven experience supporting and working with OMS's (experience directly supporting and working with Bloomberg is highly preferred) with a track record of excellent customer service, deep system knowledge and a knack for leadership of more junior resources in the day to day.  
  Over time, this position will also evolve into direct project work related to the WFAM divestiture and other BAU activities, which will provide a very engaging and rare ground-floor opportunity to build out and support the new platform required once WFAM is fully divested from Wells Fargo.

Job Responsibilities Include:

• Leverage Fixed Income investments and trading technology experience to help coach and develop more junior team members
• Evaluate investments technology environment and provide streamlining suggestions, requirements for automation and in certain cases, directly implement suggestions for improvement
• Intake, triage, communicate, resolve and provide root causes for most complex production support problems affecting front office investment systems (i.e. Bloomberg AIM, Bondedge, Investortools Perform, DTCC etc.)
• Work closely with trading and investment technology development teams to understand upcoming changes and all impacts to the environment
• Work with systems vendors, support staff and key personnel to ensure issues are addressed and timely responses and attention is given to critical issues or break fixes
• Lend expertise to and provide a high level of customer support for equity investments platforms, traders, investment teams and back office functions (i.e. settlements)
• Provide support for WFAM divestiture by ensuring production systems stability, streamlining and ensuring awareness of  impacts to workflows

RWF- PLEASE NOTE:  “RWF” is for internal recruiting purposes only, and has no connection to the nature or responsibilities of the job

• 3+ years of business systems analysis or design experience demonstrated through work, military, or education

• Knowledge and understanding of operation work flows/processes
• Knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains

• 5+ years experience supporting and working with Bloomberg AIM
• 5+ years experience in Investortools Perform
• 5 years Bondedge experience
• 2+ years in a team lead capacity, prioritizing tasks, providing coaching based on expertise to more junior team members and directing work
• Prior experience and familiarity with Wells Fargo Asset Management trading/investments systems is highly preferred
• 5+ years of experience supporting a buy-side trading OMS (order management system) in a production support and critical project implementation capacity
• 5+ years technology experience in a buy side investment management firm
   

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MA-Boston: Min: $70,300 Mid: $99,000 Max: $127,700
WI-Menomonee Falls: Min: $58,600 Mid: $82,500 Max: $106,400

MA-Boston: 125 High Street - Boston, MA
WI-Menomonee Falls: 100 Heritage Reserve - Menomonee Falls, WI

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.