IT Technician

Role Overview:

We are seeking a proactive and detail-oriented IT / Depot Technician to support our operations at client site. This hands-on role focuses on device lifecycle management and front-line technical support, ensuring smooth day-to-day IT operations for onsite and remote users.

Key Responsibilities:

• Device Imaging & Deployment
• Prepare and image laptops using standardized procedures
• Configure devices for new hires and refresh cycles
• Maintain accurate records of device assignments and status
• Inventory Management
• Track and manage a small inventory of laptops and accessories
• Coordinate device shipments and returns
• Perform periodic audits to ensure inventory accuracy
• Walk-Up Support & Ticket Handling
• Provide friendly, efficient support for basic IT issues (e.g., password resets, connectivity, peripheral setup)
• Triage and escalate tickets as needed using the service management platform
• Maintain a clean, organized walk-up support area
• Shipping & Logistics
• Package and ship devices to remote users or other offices
• Liaise with local couriers and follow up on delivery status

Qualifications:

• 6–12 months of experience in IT support or desktop services
• Familiarity with Windows OS imaging tools (e.g., SCCM, Autopilot)
• Basic troubleshooting skills for hardware, software, and network issues
• Strong organizational skills and attention to detail
• Customer-focused mindset with clear, professional communication

Preferred Skills:

• Experience with ticketing systems (e.g., ServiceNow, Jira)
• Knowledge of asset management practices
• Ability to work independently and prioritize tasks in a dynamic environment