🏢 About FOCO
Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands.
Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, and novelty items—supported by a robust global supply chain and a fast-growing eCommerce and retail presence. We are committed to building a high-performing, technology-driven workplace that supports our teams and operations.
🎯 The Opportunity
FOCO is seeking an IT Help Desk Analyst – End User Support to provide hands-on technical support to employees across the organization. This role serves as the frontline IT resource, ensuring a seamless user experience by troubleshooting hardware, software, and network issues in a fast-paced environment.
You will work closely with internal teams to resolve technical challenges, support day-to-day operations, and contribute to continuous improvement across FOCO’s IT infrastructure.
This is an ideal role for a customer-focused IT professional who enjoys problem-solving and delivering high-quality support.
🛠️ What You’ll Do
🧑 💻 End User Support
- Provide timely and professional technical support to employees (in-person, phone, and remote)
- Diagnose and resolve hardware, software, and network-related issues
- Serve as the primary point of contact for IT support requests
🖥️ Hardware & Software Setup
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support onboarding/offboarding processes including device setup and account access
- Ensure systems are properly configured and optimized
🎫 Incident Management
- Log, track, and resolve support tickets using the company’s ticketing system
- Meet or exceed established SLAs and response times
- Escalate complex issues to appropriate IT teams
🔄 System Maintenance & Security
- Perform routine updates, patches, and system maintenance
- Support security best practices, including access management and device compliance
- Assist with Active Directory and user account management
📦 Inventory & Asset Management
- Maintain accurate records of IT hardware and software assets
- Track inventory and support equipment lifecycle management
📚 Documentation & Training
- Create and update technical documentation and user guides
- Provide basic training and support to end users on systems and tools
✅ What You’ll Bring
Required
- 1–3+ years of experience in IT support, help desk, or end-user support
- Strong knowledge of Windows and/or macOS environments
- Familiarity with Microsoft 365, Active Directory, and ticketing systems
- Basic understanding of networking concepts (TCP/IP, DNS, connectivity)
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with ability to support non-technical users
- Ability to prioritize tasks in a fast-paced environment
Preferred
- Experience supporting iOS / Android devices
- Familiarity with ITIL processes or service management frameworks
- Certifications such as CompTIA A+, ITIL Foundation, or similar
🧠 Key Competencies
- Customer service mindset
- Technical troubleshooting
- Communication & user support
- Time management & prioritization
- Attention to detail
- Team collaboration
🌟 Why FOCO?
- Be part of a fast-growing global company in sports and entertainment
- Support teams working with major leagues and licensed products
- Gain exposure to a dynamic IT environment supporting multiple business functions
- Collaborative culture with opportunities for growth
- Competitive benefits and employee merchandise discounts
� Work Environment:
This role is fully on-site in Piscataway, NJ. Ability to lift up to 50 lbs. may be required.
🎉 Tryouts are open at FOCO!
If you're passionate about technology and helping others succeed, we’d love to hear from you. Apply now.