Information Technology Service Desk

One of our clients in the government domain is seeking a Help Desk Analyst / IT Support Specialist / Service Desk Technician

Work Location: Nashville, TN - Onsite

Duration: Long term Contract

Technical Qualifications/Skills

• IT Help Desk / Call Center Support
• Active Directory Administration (Password Resets, Account Unlocks, User Management)
• Printer Administration & Troubleshooting (Server and Local Print Queues)
• Mobile Device Management (iOS/iPhone/iPad Deployment and Support)
• Network & Remote Support Troubleshooting (VPN, Wi-Fi, LTE, RDP, MSRA, Teams, WebEx)

Business Qualifications/Skills

• Customer Service & End-User Support
• Ticket Management using ServiceNow
• Incident Resolution & Problem Solving
• Communication & Interpersonal Skills
• Multi-Tasking in High-Volume Support Environments

Other Relevant Skills

• Video Conferencing Support (Cisco WebEx, Microsoft Teams, Cisco Presence)
• Application Troubleshooting & User Access Management
• Hardware Deployment & Configuration
• Account Permissions & Security Administration
• Technical Documentation and Support Procedures