Insurance Customer Service Specialist

A well-established insurance agency is on the hunt for a dedicated and detail-oriented Insurance Customer Service Specialist to join their team.

In this role, you will serve as the primary point of contact for policyholders, managing a variety of property and casualty (P&C) insurance inquiries. While a state insurance license is not required for this position, the ideal candidate must have prior experience working within the P&C insurance field to hit the ground running with policy terminology and client needs.

Compensation: $50 - 60k / year

Responsibilities of the Insurance Customer Service Specialist:

• Client Support: Act as the first line of communication for existing clients via phone and email, providing exceptional service regarding policy questions and billing.
• Policy Administration: Process policy changes (endorsements), such as adding vehicles, updating home information, or adjusting coverage limits.
• Documentation: Issue certificates of insurance, ID cards, and other essential policy documents accurately and efficiently.
• Claims Assistance: Guide clients through the initial steps of the claims process and act as a liaison between the client and the carrier.
• Renewal Management: Assist in the renewal process by verifying client information and ensuring all documentation is up to date.
• Data Management: Maintain precise records within the agency management system to ensure all client interactions are documented.

Qualifications of the Insurance Customer Service Specialist:

• Industry Experience: Minimum of 1–2 years of experience specifically in Property and Casualty (P&C) insurance.
• Licensing: No active insurance license is required for this role.
• Communication: Strong verbal and written communication skills with a focus on empathy and professional problem-solving.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with Agency Management Systems is a plus.
• Local Presence: Must be able to commute to the office in Cranston, RI.

Submit your resume today for immediate consideration!

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Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request

Join a Top Workplace in Rhode Island!

Recognized as one of The Providence Journal’s Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts.

At City Personnel, we don’t just match talent with opportunity. We invest in your growth and well-being. When you work with us, you’ll enjoy:

• Dedicated Career Coaching to help you with resumes, interviews, and career planning.
• Referral Program that rewards you for helping others find great opportunities.
• Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay

City Personnel isn’t just a staffing agency. It’s a team that values you, celebrates your wins, and helps you succeed every step of the way.

Ready to take the next step in your career?

Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!

Contact us today at (401) 331-2311 to find your perfect job match!