Instructor, Airport Customer Service

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​​This job is a member of the Customer Planning Team within the Customer Experience Division.
• ​Responsible for coordinating the delivery and facilitation of Aiport Customer Service training.  Also responsible for assisting with training project coordination including logistics planning and implementation, and communication with students and all project stakeholders. 

• Conducts initial, recurrent and operational training programs
• Supervises students while in training including performance assessments
• Remains up-to-date on all policies and procedures related to Airport Customer Service job functions
• Ensures students are given proper certification for course completion
• Updates and maintains current course curricula to ensure content is up to date and accurate
• Supports and participates in special projects/programs as requested by customers
• Develops positive working relationships with corporate departments and station personnel
• Completes personal expense reports timely, accurately and efficiently
• Ability to work days, night, weekends and holidays
• Ability travel frequently both domestic and international

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent airline Customer Service Agent experience
• Knowledge of QIK CHK on Sabre, NetTracer, and other Passenger Service Programs
• Strong experience in the area of airport customer service job functions
• Knowledge of all aspects of Airport Customer Service Policies and Procedures

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• ​Ability to effectively communicate both verbally and written with all levels within the organization
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable            
• Applicable valid driver’s license as required by local authorities, if applicable    

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.