Arconic is currently in search of an Inside Sales Representative to join our Kawneer Business.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
In this role, you will:
Drive revenue growth through proactive outreach, account penetration, and implementation of selling initiatives.
Drive increased In and Out orders through the service centers in your region where applicable
Increase % of digital Kawneer Direct usage among customers inclusive of education and training.
Act as a customer advocate - present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease of Doing Business with Kawneer;
Ability to reach across departmental boundaries to satisfy customer inquiries;
Manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective
Collaboration with the outside sales team
Also note:
Execute against sales targets including revenue growth and other strategic KPIs
Understand strategic initiatives and influence customer behavior -understand and gain market share, competitive pricing and market intelligence.
Prioritize and manage a high volume of smaller revenue accounts and transactions- C customers
Provide feedback to commercial and marketing teams.
Coordination of customer contact with local outside sale representative on order pursuit of selected projects.
Utilizing Salesforce CRM, update gained intel regarding status of opportunities in sales notes
Take ownership of customer issues and drive to resolution.
Provide support and anchor with internal employees to negotiate competitive pricing, quality, delivery and lead-time with customers.
Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day - admin activities to problems solving/decision making (both ends of the spectrum);
Manage day-to-day activities and execution of our customer connection - follow up on and review material proposals and lead times to Kawneer customers; being proactive when dealing with the customer and heading off issues before they arise; asking for orders; thanking the customer for their business.