Information Technology Support Specialist

Worldwide Logistics Inc., is looking for an IT Specialist Level I. As an IT Specialist, you’ll be a member of a growing full-service IT support team. With an amazing opportunity to learn while supporting a global workforce.

Worldwide Logistics seeks an IT Specialist capable of quickly learning and adapting to challenges in our fast-paced, global industry. As an IT Specialist at Worldwide Logistics, you will be part of the frontline support team, primarily assisting domestic users across various North American sites. You will be responsible for handling support requests through our ticketing system, using various enterprise tools to administer, support, monitor, and maintain desktops, peripherals, network equipment, and servers. Besides managing helpdesk requests, this role also involves overseeing and maintaining assigned IT projects using our project management tools.     

Responsibilities and Duties

• Building, configuring, and troubleshooting workstations for new users
• Installing operating systems and software applications
• Creating users and general administration in Microsoft O365
• Maintaining asset inventory for all hardware
• Utilize a ticketing system to track and maintain workflow
• Troubleshooting network connectivity

Qualifications and Skills

Required:

• 2 years of experience working on an enterprise Helpdesk or for an MSP
• Experience installing operating systems and software
• Experience building PCs
• Experience with Enterprise Anti-virus systems
• Familiarity with networking, switching and routing
• Moderate to advanced MS Excel knowledge
• Must have excellent written and verbal communication skills
• Any experience with RMM and ticketing systems is highly desired
• Must be a self-starter
• May be required to work off-hours, weekends as needed, or potentially on a 2nd shift

What you’ll get in return:

• Competitive base salary
• Medical, dental, and vision insurance for employees
• 401K Program to help you invest into your future
• Flexible vacation time to promote a healthy work-life balance

Hybrid position - required 3 days in office. No exceptions.