Information Technology Operations Analyst

Title: IT Operations Center Analyst I (ITOC)

Duration: 12 months

Location: Onsite in Seattle, WA (remote on weekends, onsite on weekdays)

Shift Times: Swing shift (2pm-midnight) 4 days a week (Front Half Sunday-Wednesday)

Openings: 1 Front Half Swing

Pay Rate: $36.50/hr

Qualifications:

• Bachelor's Degree in Information Technology, Business, or a closely related field
• 3+ years of experience in IT that includes desktop, NOC, asset, and/or service desk experience, including experience troubleshooting in a complex IT environment
• Experience in high pressure major incident response, driving and coordinating outage resolution using Blackrock3 (or equivalent) methodologies.
• ServiceNow or other IT Service Management Software
• Windows, Unix/Linux server, VM experience
• Strong PowerShell scripting and Python Development skills for automation and process improvement

Plusses:

• Linux+ certification
• Linux RedHat
• Azure certifications
• CCNA or CCISP certifications
• Previous knowledge of SolarWinds

Description:

The IT Operations Center (ITOC) Analyst will oversee complex network components and will be responsible for network monitoring and management in a 24x7 environment. From a centralized location, the ITOC Analyst will monitor for issues pertaining to usage of bandwidth, utilization of the server, uptime, and other crucial elements. If systems experience an outage, the ITOC Analyst will resolve issue by isolating programs and collaborating with engineers and team members to find quick and appropriate fixes. Essential Functions will include monitoring day-to-day issues related to computers, networks, applications, critical infrastructure, and info-security, perform triage and escalate issues to support teams, perform routine maintenance as needed, etc. The right candidate is reliable, proactive, and has strong communication skills

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law