Import Manager (Air & Ocean)

Import Manager (Air & Ocean) | Atlanta, GA | Salary up to $90,000

This role is responsible for overseeing and managing end-to-end international import operations across air and ocean freight. The ideal candidate will bring strong leadership, problem-solving, and organizational skills, with the ability to manage multiple shipments, processes, and stakeholders in a fast-paced logistics environment.

Compensation & Benefits

• Salary up to $90,000 depending on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Key Responsibilities

• Oversee and manage international import shipments via air and ocean from origin through final delivery
• Supervise and support import operations staff, ensuring high performance and adherence to procedures
• Review and approve import documentation (e.g., bills of lading, arrival notices, commercial invoices, packing lists) for accuracy and compliance
• Ensure full compliance with U.S. Customs regulations and import requirements
• Manage and coordinate customs clearance processes, working closely with customs brokers
• Act as the primary escalation point for shipment delays, customs issues, and client concerns
• Build and maintain strong relationships with carriers, overseas agents, customs brokers, and key clients
• Monitor shipment progress and implement solutions to resolve delays, holds, or clearance issues
• Oversee delivery coordination and inland transportation arrangements
• Ensure accurate billing, file closure, and maintenance of shipment records in internal systems
• Support pricing, quoting, and cost control initiatives in collaboration with sales and pricing teams
• Identify process improvements to enhance efficiency, reduce costs, and improve service quality

Qualifications & Requirements

• 3-5+ years of experience in freight forwarding, logistics, or import operations (air and/or ocean)
• Prior experience in a supervisory or senior-level role preferred
• Strong knowledge of import documentation and customs clearance procedures
• Solid understanding of U.S. Customs regulations (e.g., entry filing, HTS classification basics, ISF filing for ocean shipments)
• Excellent leadership, communication, and organizational skills

Key Competencies

• Leadership and team management
• Problem-solving and decision-making
• Attention to detail and compliance focus
• Customer relationship management
• Operational efficiency and process improvement