Role Summary
• 1+ year experience handling People Relations matters, including grievances, disciplinary actions, and concerns resolution.
• An understanding of local labour laws and policies.
Required Qualifications & Skills
• Psychological safety
• Continuous learning
• Legal and regulatory environment and compliance
• Communication
• Continuous improvement
• Organizational knowledge
• Analytical thinking
• Agile core principles
• Resilience
• Teamwork
• Coaching
• Customer centric thinking
Technical
• Strong customer service and communication skills
• Basic understanding of employment law, and policy interpretation
Behavioural:
• Customer focus – ensures employees receive clear and timely support.
• Problem-solving – assesses concerns and escalates appropriately.
• Attention to detail – maintains accurate records and case documentation.
• Psychological safety – handles employee concerns with empathy and care.