Human Resources Generalist

Overview:

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Human Resources Generalist.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Los Angeles, CA 90095

*** Duration: 22-week contract with the possibility of extensions

Note:

• Hybrid role: Monday - Friday, 8:00am – 5:00pm (hybrid work schedule, onsite every Tuesday and Thursday, as well as every other Friday).

Description:

• Serve as an exempt-level HR professional within the Health Human Resources Service Center, providing operational leadership and subject matter expertise across complex, high-volume HR functions throughout the employee lifecycle.
• Review, approve, audit, and oversee HR transactions while ensuring compliance with university policies, collective bargaining agreements, internal controls, and established procedures.
• Manage complex and escalated employee and departmental HR cases through ServiceNow, providing timely resolution and exceptional customer service.
• Conduct quality assurance reviews, post-transaction audits, and compliance monitoring to ensure accuracy, consistency, and adherence to regulatory requirements.
• Maintain HR data integrity across systems including UCPath, ServiceNow, Avature, Salesforce, and RASC interfaces by reviewing employee, position, and organizational data.
• Perform root cause analysis of recurring HR data discrepancies, identify operational risks, and coordinate issue resolution with internal stakeholders, UCPath, CRU, and system partners.
• Lead internal and external HR audits, ensuring audit readiness, compliance with policies and regulations, and accurate employee file maintenance and recordkeeping.
• Serve as the primary point of contact for audit inquiries, analyze findings, track corrective actions, and recommend process improvements to strengthen compliance controls.
• Develop, maintain, and enhance training materials, job aids, desk guides, standard operating procedures, and process documentation to support operational excellence.
• Provide training, coaching, and ongoing guidance to HR staff and business partners on complex HR policies, procedures, systems, and compliance requirements.
• Partner closely with HR Service Center teams, HR Business Partners, Centers of Excellence, Compliance, Payroll, Workforce Administration, Position Management, Talent Acquisition, Compensation, Benefits, and Employee Relations teams.
• Provide HR consultation and guidance to employees, managers, departments, and leadership regarding HR policies, procedures, and employee lifecycle transactions.
• Translate complex HR policies and procedures into clear, actionable guidance while delivering professional, customer-focused support in a fast-paced shared services environment.
• Analyze workflows, transaction outcomes, audit results, service metrics, and case trends to identify opportunities for operational improvements and increased service quality.
• Lead or support special projects, pilot programs, process standardization initiatives, and continuous improvement efforts to enhance efficiency, compliance, and the employee experience.
• Support cross-training initiatives, knowledge sharing, and operational continuity efforts to ensure consistent service delivery across the HR Service Center.

Qualifications:

• 3–5 years of progressively responsible experience supporting Human Resources operations, workforce administration, employee services, position management, benefits administration, or shared services environments.
• 3–5 years of hands-on experience working with HRIS, case management, and workforce management systems such as UCPath, PeopleSoft, ServiceNow, or similar enterprise HR platforms.
• 3–5 years of experience supporting HR compliance programs, audits, records management, employee file administration, and regulatory requirements.
• 3–5 years of experience collaborating with HR stakeholders, shared services teams, UCPath Center, RASC, HR Business Partners, and other internal departments to resolve operational issues and improve service delivery.
• 3–5 years of experience supporting special projects, process improvement initiatives, workflow optimization, system implementations, and operational excellence efforts within an HR shared services environment.
• 3–5 years of experience supporting high-volume HR operations within an academic medical center, healthcare system, higher education institution, or large, complex organization.
• Comprehensive knowledge of HR operations, employee lifecycle processes, HR compliance requirements, and enterprise HR systems, including UCPath, PeopleSoft, ServiceNow, or comparable platforms.
• Strong understanding of HR policies, procedures, collective bargaining agreements, employment regulations, and compliance standards.
• Proven ability to accurately process, review, audit, and validate HR transactions while maintaining data integrity and compliance.
• Experience conducting root cause analysis, investigating complex issues, identifying trends, and implementing corrective actions to improve operational effectiveness.
• Strong analytical, organizational, and problem-solving skills with the ability to interpret data, identify risks, and make sound business recommendations.
• Excellent written and verbal communication skills with the ability to prepare reports, audit documentation, correspondence, training materials, desk guides, and standard operating procedures.
• Demonstrated ability to provide exceptional customer service and support in a fast-paced, high-volume environment while maintaining professionalism and confidentiality.
• Ability to effectively collaborate with employees, managers, leadership, HR colleagues, business partners, and cross-functional stakeholders.
• Strong attention to detail with the ability to manage multiple priorities, meet deadlines, and consistently achieve service level expectations.
• Proven ability to identify workflow improvements, recommend process enhancements, and support continuous improvement initiatives that drive operational excellence.
• Advanced proficiency with Microsoft Office Suite, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of audit readiness practices, records management standards, and HR documentation requirements.
• Ability to exercise sound judgment and discretion when handling sensitive employee information and applying policies, procedures, and compliance requirements.
• Commitment to maintaining confidentiality and compliance with HIPAA, cybersecurity, privacy, and regulatory requirements.
• Ability to work effectively in a collaborative team environment while supporting organizational goals, quality initiatives, and service excellence standards.
• Willingness to participate in quality improvement initiatives, performance improvement programs, training activities, and other duties as assigned.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.