Hotel General Manager

A well-established branded hotel in the Plattsburgh, NY market is seeking a results-driven General Manager to lead all aspects of hotel operations. This is an outstanding opportunity for a hospitality leader with a proven track record of driving guest satisfaction, team engagement, operational excellence, and financial performance.

The ideal candidate will be highly motivated, hands-on, and passionate about delivering exceptional guest experiences.

Key Responsibilities

• Lead daily hotel operations, ensuring exceptional guest service and brand compliance.
• Manage hotel profitability through budgeting, forecasting, P&L analysis, and expense control.
• Monitor labor, inventory, and operational performance metrics.
• Participate in sales, revenue management, and marketing initiatives to drive occupancy and revenue growth.
• Maintain brand standards and successfully lead quality assurance inspections.
• Monitor guest feedback and implement service improvements as needed.
• Manage staffing levels, employee performance, and retention efforts.
• Provide hands-on leadership and ensure consistent execution of hotel policies and procedures.

Qualifications

• Minimum of 3 years of hotel leadership experience (will consider an AGM, GM, DOS, or similar leadership experience).
• Strong knowledge of hotel operations, budgeting, forecasting, and revenue management.
• Proven ability to lead and develop teams.
• Strong organizational, communication, and problem-solving skills.