HHSA Program Manager

The Calaveras Health and Human Services Agency Public Health Division is seeking a dedicated and experienced Program Manager to lead oversee a portfolio of Health Education, Emergency Preparedness and other public health programs in a rural setting. This is a unique opportunity to make a meaningful impact by ensuring our community is resilient, informed, and supported through comprehensive public health services.

The ideal candidate will bring strong leadership, strategic planning skills, and experience managing programs that protect and promote the health and well-being of rural populations. If you are passionate about public health, thrive in collaborative environments, and are ready to shape emergency preparedness along with health education and other critical programs at the local level, we want to hear from you.

Under general direction of the Health and Human Services Agency (HHSA) Director, or Designee, performs a variety of professional management activities including but not limited to, continuous improvement of service quality, utilization management, recordkeeping, documentation, and billing. This position is responsible for quality review and compliance in accordance with County policies, State performance contracts, and Federal rules and regulations, and performs related work as assigned. This position also plans, organizes, manages and supervises staff in designated HHSA Programs.

DISTINGUISHING CHARACTERISTICS:

The HHSA Program Manager is a management level job classification that assumes overall management and supervisory level accountability for all assigned staff and programs within a division of HHSA. This classification directs and manages programmatic and/or operational activities integral to the division, with administrative responsibility and latitude to exercise independent judgment and control over the day-to-day operations. Areas of responsibilities include, but are not limited to, fiscal and budgetary oversight,, program administration, personnel management, recordkeeping, documentation, and compliance with applicable laws and regulations.

The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.

• Plans, organizes, and manages the assigned administrative, fiscal, operational and programmatic activities within designated areas of responsibility.
• Coordinates and facilitates continuous quality improvement of service delivery, beneficiary satisfaction, continuity and coordination of care, access to services, and performance
• Participates in strategic planning, legislative review and analysis, and policy development
• Reviews and updates policies as laws change; interprets and disseminates information on regulatory matters
• Assists departments in ensuring billing and quality management staff have accurate and complete information regarding services that can be claimed for reimbursement, and that such information is maintained and distributed appropriately
• Oversees Quality Improvement activities to include Performance Improvement Projects (PIP), contractual requirements, and corrective action plans
• Participates in the identification and allocation of resources (fiscal, staffing, information technology, supplies and materials)
• Designs, implements and maintains systems that assure quality and integrity
• Represents assigned division to outside organizations, local communities, special interest groups, businesses, clients, customers, and the general public utilizing accepted principles of effective customer service
• Optimizes risk management processes and procedures to ensure effective compliance with all applicable federal and state regulations
• Delivers or coordinates education sessions; assists staff with training and guidance to meet compliance and integrity objectives
• May assist in the coordination of activities with other governmental units pertaining to compliance areas, including State and Federal programmatic and administrative audits/reviews
• Directs the selection, supervision and work evaluation of assigned staff and provides for their training and development
• Prepares and submits federal, state, county and departmental/county mandated financial, operational, and statistical reports
• Performs other duties as required

Knowledge of:

Principles and modern methods of public and business administration with special reference to organization, fiscal budget, and personnel management; advanced principles of financial administration, including financial forecasting; advanced principles and practices of organizational analysis and human resource planning; basic principles and practices of County-wide operations and organization; knowledge of behavioral or public health systems; management, leadership, motivation, team building and conflict resolution; organizational and management practices as applied to development; analysis, and evaluation of programs, policies and operational needs; pertinent local, state and federal rules, regulations and laws; supervise, train and evaluate the performance of assigned staff; evaluate administrative management problems and present appropriate corrective alternatives, solutions and recommendations; establish and maintain, effective working relationships with others; and plan and organize own work and work of others.

Ability to:

Perform a variety of activities involved in the overall administrative, budgetary, programmatic, and personnel management activities of a designated division; coordinate and organize office and business activities and flow of communications and information to ensure effective and efficient outcomes; supervise, train and evaluate the performance of assigned staff; evaluate administrative management problems and present appropriate corrective alternatives, solutions and recommendations; interpret, apply and explain rules, regulations, policies and procedures; establish and maintain, effective working relationships with others; and plan and organize own work and work of others.

Training and Experience:

Any education and experience is qualifying if it provides the required knowledge, skills and abilities. A typical way to obtain the required qualifications would be:

Graduation from an accredited four-year college or university with a Bachelor’s degree in business/public administration, public health, social or behavioral sciences or closely related field. Job related, professional-level experience may substituted for the required education on a year for year basis. In addition, three (3) years of increasing responsible professional-level experience involving work with a variety of administrative operations including accounting, programmatic administration, budgetary or financial analysis. Two years of the required experience must have been in a leadership/supervisory position.

Preferred: In addition to the above minimum requirements, fiscal, programmatic, and supervisory experience in a health or human services setting, particularly a Public Health or Behavioral Health setting, that would have provided the required knowledge and skills is preferred.