Help Desk Technician

Company Description

GTS Consulting is a technology solutions provider dedicated to delivering reliable IT support and services across various industries. We strive to empower businesses with innovative and efficient technologies tailored to meet their unique needs. GTS Consulting is known for its expertise in offering cost-effective and scalable technical solutions. Our team is passionate about solving complex challenges and with simple solutions.

Role Description

This is a full-time, on-site role for a Help Desk Technician located 3801 Oakland Ave Suite 109 A, St Joseph, MO 64506. The Help Desk Technician will be responsible for providing front-line technical support to clients, troubleshooting computer-related issues, and ensuring systems are operational. Daily tasks include diagnosing, repairing, and maintaining desktop computers, responding to help desk inquiries, and delivering exceptional support to end-users. The successful candidate will collaborate with the IT team and communicate effectively with customers to resolve technical problems promptly.

Qualifications

• Proficiency in Desktop Computers and Computer Repair
• Expertise in Technical Support and Help Desk Support
• Strong Troubleshooting skills and problem-solving capabilities
• Excellent communication skills and the ability to assist users in a clear and professional manner
• Ability to manage time efficiently while responding to multiple technical issues
• Relevant certifications such as CompTIA A+, ITIL, or related are a plus
• Previous experience in a similar role is preferred