Help Desk Administrator

Summit Technologies is in search of a Help Desk Administrator to support our client with running vulnerability scans, configuration and deployment of on-prem servers using DISA STIG checklists, reimaging of computer systems, technical refreshes of end-of-life equipment, troubleshooting and remediation of issues impacting desktops, printers and tablets, and create, modify and delete email accounts within the Army A365 Cloud. This position will work in close coordination with on-prem teams to isolate production impacting outages, create help desk tickets to external agencies such as DISA and NETCOM, configure and deploy desktop software, VOIP phones and thermal, local and network printers. This position will open support cases as needed with external vendors, such as Microsoft, Cisco Systems and VMWare, and configure, manage and deploy Unix servers.

Roles and Responsibilities

• Position uses the Assured Compliance Assessment Solution (ACAS) vulnerability scanning tool to run scans against on-prem servers to detect potential cybersecurity concerns
• System Center Configuration Manager (SCCM) software deployment
• Supports the Risk Management Framework (RMF) by ensuring all network devices are appropriately patched and free of security vulnerabilities
• Uses VCenter, VMWare and EXSI for device configurations
• Knowledgeable of Windows/Unix and Linux operating systems
• Knowledgeable of servers, DHCP, Radius, Cert Authentication, LDAP and VPN deployment/configuration
• Deep familiarity with Active Directory, Authentication and Encryption

Skills and Qualifications

• CISSP certification required

• DoD Secret or higher clearance required

• U.S. Citizenship

• Exceptional communication skills – both written and verbal

• Excellent active listening and consulting skills

• Ability to clearly articulate messages to a variety of audiences

• Ability to establish and maintain strong working relationships

• Ability to influence others in moving towards a common organizational vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Problem solving and root cause identification skills

• Must be a team player and able to work collaboratively with others