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This position is accountable for maintaining optimum occupancy and a viable future resident list for the assisted living and memory care residences. The position will focus on transition activities between levels of care required for effective implementation of the annual census development plan and achievement of related occupancy goals and outcomes. This position will interact with residents, their family members, all Covenant Living (CL) employees, co-workers and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
ESSENTIAL RESPONSIBILITIES:
- Respectfully interacts with all internal and external prospects, residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
- Follows up on community transfers, inquiries, leading them toward appropriate transition and application and residency. This includes conducting individual and group tours, telephone calls, letters, individual and group information sessions on/off site. Performs “after the sale” follow up and satisfaction assessment as well.
- Fulfills written expectations for transitions activity, including consistent follow-up, phone calls, tours, and moves.
- Attends meetings and participates on the community Transitions of Care Committee.
- Meets or exceeds the occupancy and budgeted financial indicators and expectations as directed.
- Develops and implements a census development plans in conjunction with campus administration.
- Understands, communicates and interprets all residency agreements, pricing, and the LifeConnect philosophy.
- In conjunction with Director, Assisted Living; ensures processing of all residency applications and forms required for completion of files.
- Maintains records related to transitions and sales activity, documents all sales activities within CL approved CRM software, complies with CL policies and procedures.
- May assist with customer service and coordination with other levels of care, such as skilled nursing and residential sales.
- Participates in church relations and community outreach activities and events, will collaborate with on campus residential sales or healthcare sales professionals on tactics as appropriate.
- Ensures that Fair Housing standards and CL systems related to Fair Housing are in place and consistently being met.
- Works in a collaborative approach between all services lines and disciplines on campus. Will understand all on-campus service offerings and how each work together to support the well being of prospects and residents.
- All other duties as assigned.
EDUCATION AND WORK EXPERIENCE:
- Required Degree: N/A
- Preferred Degree: Undergraduate degree from an accredited college or university, or equivalent work experience and education required.
- Certificate(s): N/A
- Experience: Two years of professional experience, preferably in sales, senior living sales and marketing, or admissions. Preferred experiences in assisted living sales or marketing.
KNOWLEDGE, SKILLS, AND ABILITY:
- The person must be tactful and possess excellent communication skills (written and verbal, English), and be able to communicate effectively with staff, residents and others with whom this position may have contact.
- This individual should be self-motivated and creative, possessing a high degree of interpersonal skills and the ability to relate to the public in a pleasant and professional manner.
- Knowledge of sales and marketing concepts with senior adults and an understanding of the assisted living lifestyle is necessary. Preference will be given to those candidates with industry experience. Knowledge of senior care.
- Ability to effectively communicate concepts while enabling others to visualize a life at Covenant Living.
- Sales and marketing ability and the ability to identify clients’ needs.
- Must be comfortable working in and representing a Covenant Living, faith-based senior living community. Able to represent the values of the Evangelical Covenant Church.
- Must have a valid driver’s license and a good driving record.
- Good organization and time-management skills.
- Good computer skills and knowledge of Microsoft Office applications.
- Establishes credibility, and has maturity and enthusiasm.
- Displays courtesy and sensitivity when working with prospects, families and employees.
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- Regular, predictable attendance is required.
COMPETENCIES:
Leadership
Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
Customer Success
As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
Continuous Improvement
Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
Account Strategy
Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
Cross-Functional
Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience
Compensation Pay Range:
$21.81 - $26.83 per hour
Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $21.81 - $26.83 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
