Healthcare Ambassador Virtual Hiring Event

Healthcare Ambassador Virtual Hiring Event

When: Wednesday, June 17th from 10:00am to 4:00pm

This is an invite only virtual event.

Please apply to this posting to be considered.

About Catholic Health's Healthcare Ambassadors

Catholic Health is seeking Healthcare Ambassadors to deliver a premium, hospitality-driven experience that reflects Catholic Health’s mission of “Long Live Health” while ensuring access, comfort, and seamless coordination across the system.

The Ambassador serves as the liaison and concierge for Catholic Health’s patients, guests, and employer partners and acts as the primary point of contact through their health care journey at Catholic Health.

This position combines customer service, clinical navigation awareness, and relationship management to ensure every patient and guest receives compassionate, coordinated, and exceptional care.

Qualifications

• Bachelor’s degree preferred (Hospitality Management, Healthcare Administration, Communications, or related).
• Minimum 3–5 years’ experience in hospitality, concierge services, healthcare navigation, or patient relations
• Clinical or healthcare background (e.g., CNA, medical office coordinator) is highly desirable
• Experience with Salesforce, Epic, or other CRM/EMR systems preferred
• Knowledge of patient / consumer experience management platforms (e.g., Qualtrics, Medallia, Press Ganey)

Key Responsibilities:

• First Class Patient Experience & Navigation
• Serve as a high touch, single point of contact for enrolled patients
• Coordinate appointments, pre-registration, transportation, lodging, and other logistics
• Provide wayfinding and helps coordinate services relevant to patient care at Catholic Health + beyond
• Communicates proactively before, during, and after appointments to ensure satisfaction and continuity
• Escort or coordinate handoffs between departments, reducing delays and confusion
• Ensure service recovery in real time to resolve any concerns or issues promptly

Salary Range

USD $75,000.00 - USD $95,000.00 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.