Health Center Supervisor FT

Description

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Health Center Supervisor, in collaboration with leadership, has responsibility for supporting the day–to-day operations of the center.

• Works collaboratively with Health Center Manager (HCM) and Medical Leadership Team (MLT) in meeting or exceeding all health center goals, including employee and patient satisfaction, productivity, and quality
• Actively manages patient flow and communication between front desk and clinical staff to optimize patient experience. Prioritizes patients waiting and optimize room/equipment utilization, using a staffing model. Ensure appropriate triage as necessary
• Serves as a role model and demonstrates the values of PPCWNY to all customers, internal and external
• Ensures exam rooms and supplies are well stocked
• Performs inventory and purchasing for center in collaboration with Health Center Manager
• Engages in the development, implementation, and continual improvement of clinic flow
• Supports center in training, motivating, and monitoring staff members (includes, but is not limited to, providing feedback for performance evaluations, corrective action, and on the spot coaching)
• Works in conjunction with Health Center Manager and Human Resources team in the hiring activities of Health Center staff members
• Provides input to MLT to formulate and implement Standard Operating Procedures
• Assists Health Center Manager in developing, implementing, and monitoring a plan of correction to address deficiencies identified on quality management audits
• Maintains thorough knowledge of and ability to access Planned Parenthood electronic manuals and documents
• Reviews or assigns the review of medical charts for accuracy and completeness
• Ensures the lab log, room checklist, and medical equipment checklist are completed in a timely manner in collaboration with Health Center Manager
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs

Other Accountability Activities

• Serves as the primary contact for the center in absence of Health Center Manager
• Assumes responsibility for their professional growth and maintains documentation of continuing education activities
• Attends and participates in Health Service-related meetings and workgroups as assigned
• Works on other duties/projects as assigned

Requirements

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education

• High School Diploma or GED required
• Associate’s Degree or some college strongly preferred

Experience

• Minimum of 1 year of supervisory experience
• Minimum of 1 year of experience working in a healthcare environment (outpatient preferred)

Knowledge, Skills, & Abilities

• Computer skills including proficiency in Microsoft Office; Electronic Health Record (EHR) experience preferred
• Must have excellent communication skills
• Ability to work effectively and cooperatively with staff; ability to work in a fast-paced environment; ability to juggle multiple priorities a must
• Ability to reliably travel throughout the service area
• Must be able to work during clinic hours, which may include evenings and rotation on Saturday
• Planned Parenthood seeks candidates who are proficient in two or more languages
• A commitment to PPCWNY’s mission, vision, and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential

Working Conditions

• Standard Health Center
• Well-lit/ventilated
• May experience visual fatigue working at computer with potential extended periods of sitting

Physical Requirements

• Ability to lift 25 pounds with or without an accommodation
• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
• Ability to travel to all agency locations as assigned

This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.

At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $26.00 to $30.10/hour. Actual compensation will be determined by experience and other factors permitted by law.

In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!