Group and Catering Coordinator

Description

WE ARE

Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Group and Catering Coordinator to our Sunny Isles staff.

OUR CULTURE | Individual Distinction, Collective Soul

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 25+ unique hotels around the Americas, distinctly unique in location and soul.

A day in the life.

The Group & Catering Coordinator supports the Sales Department by providing administrative, operational, and client service support for group room blocks, meetings, and catering events. This role serves as a key liaison between Senior Group & Catering Sales Manager & Conference Services Manager, clients, and hotel operations to ensure accurate communication, seamless execution, and a high level of guest satisfaction from contract to event completion.

The coordinator assists with contract administration, maintains accurate group and event details in hotel sales and catering systems, prepares proposals and event documentation, and supports pre- and post-event processes. Success in this role requires strong organizational skills, attention to detail, excellent communication, and a service-oriented mindset in a fast-paced hospitality environment.

Key Responsibilities (some but not all):

Group & Catering Sales Support

• Provide administrative and operational support to the Senior Group & Catering Sales Manager and Conference Services Manager for group room blocks, meetings, and catered events
• Assist with the coordination of group and catering business from contract execution through event completion
• Prepare and distribute proposals, contracts, resumes, and event documentation in a timely and accurate manner

Contract & System Administration

• Create, update, and maintain group and catering details in the hotel’s sales and catering systems (e.g., Delphi, Opera, Salesforce)
• Ensure all group room blocks, event details, pricing, concessions, and billing instructions are accurately entered and updated
• Track cut-off dates, deposits, payments, and rooming lists, communicating deadlines clearly to clients and internal teams
• Maintain organized and compliant digital and physical files for all assigned accounts

Event Documentation & Coordination

• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and internal event communications
• Coordinate with Banquets, Catering, Front Office, Housekeeping, AV, and Accounting to ensure accurate event execution
• Attend and/or support pre-convention, pre-event, and operational meetings as needed
• Communicate changes, updates, and last-minute revisions clearly and promptly

Client & Customer Service

• Serve as a point of contact for clients for administrative and logistical inquiries
• Provide professional, service-oriented communication with clients to support a positive planning experience
• Respond promptly to client requests, questions, and concerns, escalating issues as appropriate
• Support site inspections, client visits, and familiarization tours when required

Reporting & Sales Support Activities

• Assist with sales reports, forecasts, and performance tracking
• Support sales initiatives including lead distribution, follow-up, and account organization
• Help identify opportunities for upselling, cross-selling, and service enhancements
• Provide post-event support including billing accuracy and documentation reconciliation

Quality & Compliance

• Ensure compliance with hotel policies, brand standards, and sales procedures
• Maintain confidentiality of client, financial, and proprietary information
• Consistently demonstrate attention to detail to support accuracy and operational excellence

General Administrative Responsibilities

• Manage calendars, correspondence, and internal communications for the Sales team
• Support department organization, workflow efficiency, and deadline management
• Assist with special projects or initiatives as assigned by Sales leadership

Requirements

You've got this, if you bring:

• 1–3 years of experience in hotel sales, catering, event coordination, front office, or administrative support preferred
• Previous experience supporting group business, meetings, or banquets strongly preferred
• Working knowledge of hotel sales and catering systems such as Delphi, Opera, Salesforce, or similar platforms preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to prepare and maintain contracts, Banquet Event Orders (BEOs), group resumes, and proposals
• Strong data entry skills with high attention to accuracy and detail
• Familiarity with hotel operations including Rooms, Catering/Banquets, Front Office, and Accounting is a plus

To attract the best, we offer...Our team members are our most important asset and that's reflected in our benefits.

• Health Benefits Package: Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401k plan--with employer match after one year of employment
• Paid days off--holidays/personal/vacation/sick
• On-Demand Pay - Your Pay before Payday
• Parking
• Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and recognition programs
• Educational Assistance Program

At Solé Miami, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

We look forward to hearing from you and sharing more details about this amazing opportunity with you.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.