Job Summary
The Grocery Manager is responsible for the overall operation, leadership, and performance of the Grocery Department. This role ensures excellent customer service, strong sales performance, effective inventory management, regulatory compliance, and the development of a highly engaged team. The Grocery Manager drives operational excellence while supporting company goals, standards, and values.
Key Responsibilities
Leadership & Team Management
- Lead, coach, train, and develop Grocery Department associates.
- Schedule labor effectively to meet business needs and productivity standards.
- Conduct performance observations, provide feedback, and support associate growth.
- Promote a positive, inclusive, and safety‑focused work environment.
Operations & Merchandising
- Execute company merchandising plans, resets, and seasonal programs.
- Ensure proper stocking, rotation, facing, and presentation of all products.
- Maintain accurate pricing, signage, and promotional displays.
- Oversee ordering, receiving, and inventory control to minimize shrink.
Financial & Performance Management
- Drive sales, margin, and productivity results within established targets.
- Manage department expenses, labor hours, and inventory levels.
- Analyze sales trends and reports to identify opportunities for improvement.
Customer Service
- Deliver an exceptional shopping experience by maintaining high service standards.
- Resolve customer concerns promptly and professionally.
- Ensure product availability, quality, and cleanliness standards are met consistently.
Safety, Compliance & Food Safety
- Ensure adherence to all company policies, food safety standards, and regulatory requirements.
- Maintain compliance with workplace safety, sanitation, and loss prevention procedures.
- Support accurate completion of required documentation and audits.
Knowledge, Skills & Abilities
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Knowledge of retail grocery operations, merchandising, and inventory management.
- Proficient in basic computer systems and retail technology tools.
- Ability to motivate teams and drive results through engagement and accountability.
Education & Experience
- Previous retail grocery management or supervisory experience preferred.
Physical Requirements
- Ability to stand, walk, bend, and lift up to 50 pounds consistently.
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
