GM/HBC Manager

Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job.  Directs and controls the operation of the GM/HBC Department to achieve sales and profit objectives. 

Job Description:  As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. Works in the variety department of a grocery store handling mostly non-grocery items.  The GM/HBC Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Trains, supervises, schedules and assigns duties to GM/HBC Clerks.  Follows division guidelines for the implementation of the merchandising program. Changes signs and prices as directed by merchandising.  Inventories floor stock daily.  Writes variety order.  Checks order for completeness upon arrival.  Responsible for maintaining appropriate stock of inventory.  Views display areas daily to determine stock needed. Opens containers or boxes, removes merchandise, and stocks on store shelves.  Shelves are periodically faced and organized.  Stock area and variety display areas are kept clean and neat. Rotates product and removes expired product daily. 

Key Responsibilities & Accountabilities:

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.  Maintain cleanliness of department and storage area.
• Replace stock in displays and on shelves as needed. Makes sure all expired items are removed from the shelves daily.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Write and input order into store computer.
• Monitor inter-office mail and company web page daily for updated information.
• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. 
• Ability to interact with customers and co-workers.
• Ability to work independently when necessary.
• Ability to understand and follow instructions.
• Desired: Prior experience as a clerk.

SUPERVISORY RESPONSIBILITIES:

GM/HBC Clerks

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 100%                           %Outside: Rare 

Temperature Extremes: N/A

Chemicals: Seldom (mild detergents or glass cleaner)

Safety – Sensitive Position: 

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. 

Union and Non-Union: “The pay range is $24.15-$25.65 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”

DISCLAIMER:

The above statements are intended to describe the general nature of work performed by employees assigned to this job.  If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director.  All team members must comply with Company, Division, and Store policies and applicable laws.  The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.