Are you a hands-on, growth-oriented leader who thrives in fast-paced, service-driven environments? We are partnering with a family-owned, mission-driven healthcare services organization to identify a General Manager to lead a large, multi-site operation with full P&L responsibility.
This organization has built a strong reputation as a trusted partner to outpatient healthcare providers, delivering essential textile and apparel services that directly support patient care, safety, and operational efficiency. With decades of success and continued expansion, they offer a unique blend of entrepreneurial culture, operational scale, and long-term career growth.
The Opportunity
As General Manager, you will have full ownership of business performance across service, production, and customer operations. You will lead a large team, drive financial results, and build a high-performance culture focused on accountability, engagement, and continuous improvement.
This is a highly visible leadership role with the opportunity to make a meaningful impact on both business outcomes and organizational culture.
Key Responsibilities
- Lead a workforce of 100+ associates across multiple locations in the Northeast
- Oversee a large-scale production facility processing high volumes of healthcare textiles weekly
- Manage field service operations, including daily customer delivery routes serving 1,000+ clients
- Own full P&L responsibility, including revenue growth, cost management, and profitability
- Drive operational excellence across service and production functions
- Build, develop, and retain high-performing leadership teams
- Foster strong collaboration between Operations, Service, and Sales
- Lead customer retention and growth strategies, including contract negotiations
- Implement continuous improvement initiatives to increase efficiency and reduce costs
- Champion a culture of safety, accountability, and associate engagement
What We’re Looking For
- Proven experience leading large, multi-site operations (service, distribution, manufacturing, or route-based environments)
- Strong P&L ownership and track record of driving revenue growth and operational efficiency
- Experience managing field service or route-based delivery models is highly preferred
- Demonstrated ability to lead, coach, and develop large teams and leadership layers
- Strategic mindset with a hands-on, roll-up-your-sleeves leadership style
- Strong customer orientation with experience managing key client relationships
- Passion for building culture, developing people, and driving continuous improvement
Why This Role?
- Join a stable, growing, family-owned organization with a strong reputation in healthcare services
- Lead a large, complex operation with significant autonomy and impact
- Be part of a company that prioritizes people, culture, and long-term career growth
- Opportunity to influence both operational strategy and organizational culture
Additional Details
- Reports to: Vice President of Operations
- Direct Reports: Senior service and operations leaders
- Travel: Up to 50% regional travel
- Competitive compensation package including base, bonus, phone and car allowance.
If you are a results-driven leader looking to take ownership of a dynamic, multi-site operation while making a meaningful impact in healthcare services, we would welcome the opportunity to connect.
