Company Description
Slick City Action Park is the world’s first and only indoor slide and action sports park designed for all ages. We’re reimagining family entertainment by combining massive slides, sport courts, an arcade and high-energy attractions into one unforgettable destination. Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.
Join a fast-growing, high-energy team where unforgettable experiences happen daily.
Position Summary
The General Manager serves as the driving force behind the park’s success, leading teams, energizing operations, and creating unforgettable guest experiences. From preparing the park for its early July opening to overseeing daily operations, this role owns the guest experience, team performance, and financial results.
With an ownership mindset, the General Manager oversees all aspects of park performance, including staffing and scheduling, team training and leadership development, revenue growth, and budget management. This role sets the tone for safety, fun, accountability, and guest experience—ensuring the park operates at the highest level at all times.
At Slick City, strong leaders build future leaders. The General Manager inspires, mentors, and empowers their team to grow, win, and thrive, creating an environment where employees feel motivated and guests can’t wait to come back.
Key Responsibilities
1. Team Leadership & Development
- Recruit, train, and develop a high-energy team into confident, capable future leaders.
- Set expectations, coach performance, and inspire accountability while building a positive, guest-first culture.
2. Guest Experience Excellence
- Deliver the best guest experience in the market by creating memorable moments, resolving concerns on the spot, and building a standout community reputation.
3. Safety and Cleanliness
- Lead by example to ensure the park exceeds all safety, sanitation, and cleanliness standards.
- Enforce rules consistently to maintain a safe, fun, and family-friendly environment, responding quickly and professionally to all incidents.
4. Operational Oversight
- Own the day-to-day park operations, including scheduling, inventory control, party and event execution, cash handling, and opening/closing procedures.
- Ensure operational consistency, efficiency, and execution at peak performance.
5. Financial Management
- Support oversight of the park’s P&L and budget performance.
- Drive revenue growth through memberships, parties, events, and year-over-year traffic increases.
6. Accountability & Communication
- Take full ownership of park results across safety, service, and financial performance.
- Communicate clearly and transparently with the Ownership Team on wins, challenges, and incidents to stay aligned with company goals and initiatives.
Qualifications
Experience
- Prior General Manager experience highly preferred
- Demonstrated success leading large teams and managing P&L performance
- Associate’s or Bachelor’s degree—or equivalent leadership experience
- 3+ years of management experience in fast paced customer-facing, operational, hospitality, retail, or entertainment environments
Skills & Competencies
- Strong ability to manage P&L statements, budgets, and financial targets
- Confident, hands-on leadership style with the ability to motivate and coach teams
- Exceptional guest service and conflict resolution skills
- Highly organized with strong multitasking and decision-making abilities
- Knowledge of food safety and sanitation standards
- Proficiency with Microsoft Office Suite, POS systems, and scheduling software
Other Requirements
- Reliable transportation
- Successful completion of a background check
Work Schedule
This is a full-time, salaried leadership role requiring schedule flexibility with weekend & holiday availability
Benefits
- Health, dental, and vision insurance stipend
- Paid time off and holiday pay
- Professional development and leadership growth opportunities
- Free park admission plus discounts on food and retail
