Fulfillment Associate

Grand Rapids, MI

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As a Fulfillment Associate, you’ll help keep orders moving smoothly from start to finish by maintaining accurate information, monitoring progress, and quickly addressing any issues that arise. You’ll work closely with internal teams and external partners to ensure materials flow as expected and production stays on schedule. By reviewing operational data and spotting areas for improvement, you’ll contribute to more efficient processes and an overall stronger customer experience.

Duties and Responsibilities:

• Manage and track customer orders, providing real-time updates and resolving issues as needed.
• Perform accurate data entry and recordkeeping within the IBM ERP system.
• Coordinate with Outside Processing vendors to track outsourced manufacturing processes and ensure adherence to timelines and quality standards.
• Analyze supply chain data to identify trends, inefficiencies, and improvement opportunities.
• Contribute to process improvement initiatives that enhance supply chain efficiency and customer satisfaction.

Qualifications:

• A degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently as well as part of a team.
• Detail-oriented with a strong commitment to accuracy and quality.
• Basic understanding of supply chain principles and practices is a plus.
• Familiarity with ERP or inventory management systems is a plus.

Organizational Relationship:

This individual reports to the Senior Director of Fulfillment and works closely with a variety of departments throughout the company.

Travel & Location Requirements:

This position has minimal travel and is based in Grand Rapids, MI

What we offer:

• Team oriented environment
• Pet friendly office
• Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
• Awarded “National Best & Brightest Elite Winner”
• 2010 – Elite Winner in Recognition & Retention
• 2016 – Elite Winner in Community Initiatives
• 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
• 2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.