Front Office Associate

Company: The Skin Center (TSC) is a rapidly-growing medical aesthetics practice headquartered in Pittsburgh, PA. The company specializes in non-surgical and surgical cosmetic services across multiple locations in Pennsylvania and Ohio. Founded 40 years ago, TSC has established itself as a regional market leader and is looking for high-quality individuals to join its team.

Position: TSC is seeking friendly and articulate Front Office Coordinators in our Southpointe Location (with flexibility to cover other clinics as needed) with an interest in customer service and clinic operations. The positions offer a rewarding opportunity for a driven, collaborative and results-oriented individual to grow with a great organization.

Responsibilities:

• Schedule and reschedule appointments
• Field and troubleshoot patient questions
• Record referral sources and patient notes
• Encourage and monitor patient reviews
• Promote skincare products
• Collaborate with managers on inventory management and KPI tracking

Qualifications:

• Bachelor's degree preferred, but will also consider candidates with an Associate’s degree on a case-by-case basis
• Minimum of 2 years of work experience in beauty, consumer / retail and / or healthcare services highly preferred
• Positive attitude, lots of energy and team-oriented personality
• Passion for helping people and solving problems
• Excellent verbal and written communication skills
• Proficient in Microsoft Word and Microsoft Excel
• Basic understanding of technology

Compensation is market-competitive and will be based on experience. Benefits include vacation, healthcare, 401k, performance-based incentives and discounts on skincare products and services.

We’re building an inclusive work environment where we challenge each other to be our best and achieve extraordinary results. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Come join our team at The Skin Center. It’s a lot of fun, and we’d love to tell you more about it!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Work Location: In person