Support Coordinator

Company Description

Parkfairfax Condominium Unit Owners Association is a real estate organization located in Alexandria, Virginia. Dedicated to managing a historic and vibrant residential community, Parkfairfax focuses on providing high-quality services and ensuring a well-maintained living environment for its residents. The association emphasizes a collaborative, resident-focused approach that fosters a sense of community. With its picturesque setting and commitment to service excellence, Parkfairfax offers a unique and supportive workplace environment.

Role Description

We are seeking a Support Coordinator for our community. If you excel in customer service and have experience in property management, we would love to meet you.

Responsibilities:

Greet all residents and contractors with a professional and courteous demeanor. Responsibilities include customer service, phone answering, mail handling, key management, coordination of party room rentals, oversight of the access control system, facilitation of the registration process, management of EV charging stations, issuance of bike permits, and record keeping (scanning and filing). Additionally, assisting management with various administrative tasks. This position requires flexibility and adaptability.

Requirements:

• At least 2 years of experience in a customer service environment, preferably in a role such as Front Desk Associate or Guest Services Representative within a property management setting.
• Excellent phone etiquette
• Exceptional communication skills, both written and verbal.
• Ability to problem solve
• Advanced Microsoft Office skills – Word, Outlook, and Excel

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off