Hybrid in Atlanta, Georgia
**This role is hybrid and will require 3 days in the office per week. Must be able to work some Saturdays and most holidays.
Work schedule: Monday - Friday OR Tuesday - Saturday
Department hours: 8:00-8:00 EST
Title: Risk Analyst
Description: We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.
Skills:
• 2+ years of relevant experience in Fraud management
• Proficient with G-Suite and other relevant software and willingness to learn and adapt to new technologies and processes.
• Strong understanding of customer service and customer empathy
• Strong analytical and critical thinking skills with attention to detail, organizational skills and the ability to manage multiple tasks. Ability to work under tight deadlines and prioritize tasks to meet SLAs
• Due diligence procedures: Knowledge of the steps involved in performing KYC/KYB checks, including gathering customer information, and document verification. With proven ability to deescalate customers and effectively handle difficult situations
Responsibilities:
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
• Understand standard operating procedures and operate within the established guidelines to mitigate risk
• Document processes and procedures and maintain accurate and detailed records of all transactions
• Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Identify areas of improvement and propose changes to optimize processes and technology
• Stay up to date with industry trends and data knowledge to identify new fraud and risk pattern